Windows 10: BSOD: 'DPC_WATCHDOG_TIMEOUT' at random times, even when idle Solved

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  1.    18 Apr 2017 #1

    BSOD: 'DPC_WATCHDOG_VIOLATION' at random times, even when idle

    Laptop is a Dell Inspiron 15, the model no. is 3541, with a AMD A6-6310 APU, and 4 GB of DDR3 RAM. Windows 10 x64.

    Started getting the BSOD 'DPC_WATCHDOG_VIOLATION' a few weeks ago, and it annoyed me so much I re-installed Windows 10 about 2 weeks ago thinking that would stop the issue. Lo and behold, the issue surfaced while streaming a Youtube video.
    I observed it afterwards, and realized it would freeze for a few seconds before the BSOD. I know this because the music would stop, the OS would stop responding to input, then a few seconds later, BSOD.

    So far, my rudimentary troubleshooting revealed that the BSOD is being caused by 'hal.dll'...and that's where my expertise has hit a wall. I have no idea what to check next.

    I have attached the required zip file for your perusal.
    I'd appreciate any assitance in solving this one.
    Last edited by Arcmanov; 18 Apr 2017 at 18:06. Reason: correct error added
      My ComputersSystem Spec

  2. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       19 Apr 2017 #2

    It would be worth looking for an updated driver for your Network Adaptor

    ffffdb01`2978f218  fffff800`03469ef0Unable to load image \SystemRoot\System32\drivers\athw10x.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athw10x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw10x.sys
    0: kd> lmvm athw10x
    Browse full module list
    start             end                 module name
    fffff800`030e0000 fffff800`03512000   athw10x  T (no symbols)           
        Loaded symbol image file: athw10x.sys
        Image path: \SystemRoot\System32\drivers\athw10x.sys
        Image name: athw10x.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon May 18 07:33:25 2015 (555987B5)
        CheckSum:         0042668C
        ImageSize:        00432000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    19 Apr 2017 #3

    philc43 said: View Post
    It would be worth looking for an updated driver for your Network Adaptor
    Hmmm... looks like the wifi adapter.
    I'll definitely look into that.
      My ComputersSystem Spec

  4.    19 Apr 2017 #4

    Installed a newer Dell 1707 WiFi+Bluetooth driver...but it BSOD'ed again while streaming YouTube.

    I attached another zip file.
    In the meantime, I'm going to look for a newer version of that driver.
      My ComputersSystem Spec

  5.    20 Apr 2017 #5

    Tried yet another driver, but I'm still getting BSODs.

    Attached the latest crash logs...
      My ComputersSystem Spec

  6. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       21 Apr 2017 #6

    The latest crash dump shows the same driver with the same date as I posted before. Can you check in device manager to see if you updated the right one? It should be athw10x.sys
      My ComputersSystem Spec

  7.    21 Apr 2017 #7

    This 3rd driver package was issued in 2015 .
    The 1st two I tried were issued in 2014.

    Dell probably used the same file version in the latest driver package.
    Unfortunately, there's no newer version available on Dell's website for that device.

    So it's that same offending file?
      My ComputersSystem Spec

  8. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       21 Apr 2017 #8

    My search on athw10x.sys suggests it is a Qualcomm Atheros Network adaptor. Are you changing the right one?
      My ComputersSystem Spec

  9.    21 Apr 2017 #9

    Yeah, I did try the Dell 1705, and then two versions of the 1707 driver, which is Wifi+Bluetooth.

    I'll try looking for a newer driver on Atheros' website.

    EDIT: Found the Dell 1901 driver, that *should* be compatible.

    Fingers crossed.
    Last edited by Arcmanov; 21 Apr 2017 at 09:37.
      My ComputersSystem Spec

  10.    22 Apr 2017 #10

    So I've left the laptop streaming YouTube for more than 24 hours now and no it seems that updating that wi-fi driver did the trick, but I'm gonna leave it streaming for 48 hrs more. If it passes, then I'll consider this issue solved. :)
      My ComputersSystem Spec

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