Blue Screen error "BAD POOL HEADER" while playing games


  1. Posts : 18
    Windows 10
       #1

    Blue Screen error "BAD POOL HEADER" while playing Cities:Skyline


    Hello there,

    Since the new Windows 10 Creators Update my computer got suddenly slower wich in some games like a sudden frame drop (60 to 14). I was just playing Cities:Skyline when suddenly it crashed and right afterwards giving me a Bluescreen (BAD POOL HEADER). Furthermore, I also saw on my events log a recurring error "NVDisplay.Container.exe has stopped working" causing lags and crashes on my computer. I did not clock my hardware in any way and cleaned my pc from dust for a possible overheating problem.

    Yours Faithfully
    Hel
    Last edited by Hel1998; 18 Apr 2017 at 04:07.
      My Computer

  2. philc43's Avatar
    Posts : 5,153
    64bit Win 10 Pro ver 21H1 Build 19043.1288
       #2

    Please uninstall the Kasperski Antivirus software and try using your PC again. You can use Windows Defender and will be protected sufficiently for troubleshooting purposes.

    Code:
    ffffcc00`39bd24a8  fffff80e`7871e39cUnable to load image \SystemRoot\system32\DRIVERS\klflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for klflt.sys
     klflt+0x2e39c
    
    ffffcc00`39bd24e8  fffff80e`78848e33Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
     klif+0xd8e33
      My Computers


  3. Posts : 18
    Windows 10
    Thread Starter
       #3

    Thank you for the reply and for the help on my problem. However, I have one question why does my system apparently cause problems with Kaspersky Antivirus software which I do not understand? Furthermore, I am sometimes very skeptical about Windows Defender's way of Internet Security and it's reliability because some of my friends say that it is not that efficient or reliable. Therefore, is it reliable or not ?
      My Computer

  4. philc43's Avatar
    Posts : 5,153
    64bit Win 10 Pro ver 21H1 Build 19043.1288
       #4

    I believe WD is as efficient and reliable as many of the other AV systems. It's the only one I use.

    As to why Kaspersky may be playing up on your system I do not know - it is my first suggestion for troubleshooting your problem based on what I see in the BSOD analysis.
      My Computers


 

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