[BSOD] I got random BSOD with ntoskrnl, please save me!

Hello, my PC recently has been receiving a lot of random BSODs . It comes suddenly when I surf the internet, or watching youtube videos.

I was thinking that it all comes from my VGA card, but I can still play games such as Dota2 in Ultra settings for hours without any errors.

I've already installed BlueScreen viewer then noticed something. Firstly it comes from Ntoskrnl.exe +14e7c0, then it changed to Ntoskrnl.exe +0x0000001e but I am not able to analyze the minidump file. Please help me!!! Thank you so much!

Belows are my files, please help me to take a look!

Hello lynhbn,

Sorry for the delay in replying. I have looked at your crash dump files in the logs, the first two both indicate hardware related problems:

Code:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd98d7c700028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

0: kd> !errrec ffffd98d7c700028
===============================================================================
Common Platform Error Record @ ffffd98d7c700028
-------------------------------------------------------------------------------
Record Id     : 01d2b4d5b8a97b7b
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/14/2017 4:27:22 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffd98d7c7000a8
Section       @ ffffd98d7c700180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffd98d7c7000f0
Section       @ ffffd98d7c700240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a7 06 02 00 00 08 10 00 - ff e3 ba 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffd98d7c700240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffd98d7c700138
Section       @ ffffd98d7c7002c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 0 Bank 3)
  Status      : 0xbe00000000800400
  Address     : 0x00003809c332c4aa
  Misc.       : 0x000000000003ffff

The other errors suggest memory corruption whioch could be driver related or bad RAM.

I would suggest you perform two tests and report back on the results:

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat. This will help you identify which stick or slot is faulty.

 CPU TEST

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Thank you so much philc43 for your comment. Sorry for my late reply. I just want to report about my analysis
After plenty of BSODs, I try to unplug my dedicated sound card from my PC (I'm using Focusrite Solo Gen 1 as a device for recording & playback)
After that, no BSODs happen for 2 weeks!
I was just thinking that it is the root cause!

But today, I suddenly expricenced BSOD again. This time the cause is from nvlddmkm.sys+620738 and ntoskrnl.exe


Please help me to take a look to my attached files. Thank you!!!!!

Run the DM_Log_collector again and post a new set of files

Hi,

I re-attached the file. Please help me to take a look.

Best regards,

Did you run the CPU and RAM tests? The first crash is hardware related but this can sometimes be triggered by a faulty driver.

The second crash has indicated the following drivers may be involved.

Code:

BugCheck 1E, {ffffffffc000001d, fffff802cc53b6bc, fffff802cc891a40, ffffda003480dc10}

*** WARNING: Unable to verify timestamp for athuw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athuw8x.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : athuw8x.sys ( athuw8x+228060 )

Please update the NVidia driver. The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.

The other driver is the wireless network adapter, your driver details are shown below:

Code:

0: kd> lmvm athuw8x
Browse full module list
start             end                 module name
fffff808`25fa0000 fffff808`26270000   athuw8x  T (no symbols)           
    Loaded symbol image file: athuw8x.sys
    Image path: \SystemRoot\System32\drivers\athuw8x.sys
    Image name: athuw8x.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue May 14 05:06:43 2013 (5191B853)
    CheckSum:         002D0C6B
    ImageSize:        002D0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if you can find more recent drivers for your wireless network card.

Thank you very much for your analysis. I've just updated the clean version for the vga driver and buy a new wifi adapter (because my previous one TL-WN722N_V1 do not have any native driver for windows 10)

I'm monitoring if the BSOD may happen again, I will inform you soon.

Best regards!