1.    14 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 6
    Windows 10 Home Build 1607

    BSOD - PNP Fatal error & Bootloop


    I wanted to reset my computer and keep my files. So I did it properly from windows menu.

    reset was successful and I logged successfully into my computer.

    After a while I got my first BSOD. Pnp fatal error! Restarted again, I logged into my accountn and after a while again BSOD.

    So I started again in Safe mode. Everything ok, no BSOD.

    The problem is that i don't know how I repair my pc. I'm stuck in a bootloop.

    What I have tried:
    1. Start up repair from troubleshooting options. No luck. I doesn't let it complete. Error comes out (SrtTrail.txt)
    StrTrails.txt: Repair action failed - code 0x490

    2 reset from troubleshooting options. Again no luck. An error pops up while repairing saying windows restarted or something like this.

    3 Reset from bootable USB. The same as above.

    4 bios update. Same BSOD

    5 tried to create new user in safe mode but when I click to add a new user, a window comes up and disappears after milliseconds.

    I also noticed in device manager in safe mode, there is a yellow triangle in monitors , Pnp-monitor. But when I try to update it says driver is updated.

    What more can I do?
    Thank you for your help
    Last edited by Addie; 15 Apr 2017 at 05:19.
      My ComputerSystem Spec
  2.    15 Apr 2017 #2
    Join Date : Jun 2015
    Posts : 12,860
    Windows 10 Pro

    Hi Addie,

    Welcome to the 10forums

    Please try to uninstall the Pnp-monitor device, then reboot the system. Windows will find the right drivers and install the Pnp-monitor again.
      My ComputersSystem Spec
  3.    15 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 6
    Windows 10 Home Build 1607
    Thread Starter

    Hello, I uninstalled Pnp monitor and restarted. But again I get the BSOD screen
      My ComputerSystem Spec
  4.    15 Apr 2017 #4
    Join Date : Jun 2015
    Posts : 12,860
    Windows 10 Pro

    It appears that the crashes are caused by a driver from Intel, likely related to the chipset.
    Please try to update or reinstall the Intel chipset drivers from ASUS support page.
    Code:
    2: kd> lmvm dptf_cpu
    Browse full module list
    start             end                 module name
    fffff809`271c0000 fffff809`271cd000   dptf_cpu T (no symbols)           
        Loaded symbol image file: dptf_cpu.sys
        Image path: \SystemRoot\System32\drivers\dptf_cpu.sys
        Image name: dptf_cpu.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jan  5 21:41:48 2015 (54AAF70C)
        CheckSum:         0000F7EF
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  5.    17 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 6
    Windows 10 Home Build 1607
    Thread Starter

    I installed some Intel Drivers and i finally fixed the Error. Thank you
      My ComputerSystem Spec

 


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