Page 1 of 4 123 ... LastLast
  1.    13 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 24
    Windows 10 64bit

    Windows 10: BSOD at random times, SYSTEM_SERVICE_EXCEPTION (Netio.SYS)


    Hi everyone,

    I have been getting random BSOD lately especially yesterday which was crazy every few minutes and also BSOD during the login screen.

    Attached is my log files. it suddenly happened starting yesterday or day before and no clue what the issue is.
    I did however installed a new graphics card GTX 1060 3GB 3 days ago.

    Please help as I work at home sometimes and cant afford for my PC to restart.

    Thanks,

    Ken
      My ComputerSystem Spec
  2.    13 Apr 2017 #2
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    I'm seeing 0x1E and 0x3B crashes. 0x3B is often related to display card issues.

    Start by removing your new graphics card and reverting to your previous hardware setup. If that still does not provide stability, you may also need to go back to your previous Windows version if you recently installed the Creators Update.


    If the problem is solved by removing the GTX 1060:

    Your BIOS is running a version from 2012 and may not properly support your new hardware. Unfortunately, ASRock does not provide a more recent BIOS, so you may be out of luck if that is the case. Contact ASRock for support, and if they say they support your new display card, see if you can RMA the GTX 1060 by contacting the manufacturer of the GTX 1060.


    If the problem is solved by reverting to the Anniversary Update of Windows 10:

    Wait for the Creators Update to deploy on more users' systems for better support. Hopefully any issues related to the update will be resolved swiftly.
      My ComputerSystem Spec
  3.    13 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 24
    Windows 10 64bit
    Thread Starter

    Hi Xilnik,

    I do not have my old GPU anymore so will try and test with onboard and see if the issue exists. Also have emailed ASRock if the motherboard supports this new GPU and if it does have any updated bios,driver and etc.

    How do I revert back to the Anniversary Update for Windows 10?
      My ComputerSystem Spec
  4.    13 Apr 2017 #4
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Quote Originally Posted by KenMasters View Post
    Hi Xilnik,

    I do not have my old GPU anymore so will try and test with onboard and see if the issue exists. Also have emailed ASRock if the motherboard supports this new GPU and if it does have any updated bios,driver and etc.

    How do I revert back to the Anniversary Update for Windows 10?
    Hi, and welcome to TenForums. :-}

    The following tutorial has instructions for returning to a previous build of Windows : Go Back to the Previous Version of Windows in Windows 10
      My ComputerSystem Spec
  5.    13 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 24
    Windows 10 64bit
    Thread Starter

    Thanks I have tried to follow instructions but there was no previous build and system asked me to reset my win 10. I am in the process of doing it now. I did notice that I had some update 2 days ago and when I turned on computer yesterday after some time the BSOD happened.
      My ComputerSystem Spec
  6.    13 Apr 2017 #6
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Quote Originally Posted by KenMasters View Post
    Thanks I have tried to follow instructions but there was no previous build and system asked me to reset my win 10. I am in the process of doing it now. I did notice that I had some update 2 days ago and when I turned on computer yesterday after some time the BSOD happened.
    It could be the Creators Update that caused the issues. A few others with older systems have reported similar issues. In the future, so you do not lose your apps and/or personal files having to reset, I would recommend creating incremental backups. People on TenForums prefer to Backup and Restore with Macrium Reflect. I am currently using the free version on my own systems in case I need to return to a previous Windows installation or just need to go back a day or two on my current installation.
      My ComputerSystem Spec
  7.    13 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 24
    Windows 10 64bit
    Thread Starter

    Thanks noted and will install for backup. So after resetting win1o my PC boot to login screen and now it's frozen or stuck there. Mouse and keyboard does not work. I have tried to restart my PC and shutdown and on again but still same issue.
      My ComputerSystem Spec
  8.    13 Apr 2017 #8
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Remove your mouse and keyboard, shut down the system, turn the system back on, and plug your mouse and keyboard back in when you get to the lock screen again. See if you can get it working then.
      My ComputerSystem Spec
  9.    13 Apr 2017 #9
    Join Date : Apr 2017
    Posts : 24
    Windows 10 64bit
    Thread Starter

    Thanks I just tried and still does not work. Unplugged mouse and keyboard then restarted and once on login menu insert back mouse and keyboard.
      My ComputerSystem Spec
  10.    13 Apr 2017 #10
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Do your mouse and keyboard work within your BIOS settings?

    Are you currently still using the GTX 1060 for your display?
      My ComputerSystem Spec

 
Page 1 of 4 123 ... LastLast


Similar Threads
Thread Forum
random BSOD System_service_exception (netio.sys)
hello i only a few months back recieved this pc as a gift and everything has been working without any hickups today randomly i started getting System_service_exception (netio.sys) and i'v recieved alot of them, mainly while playing Battlefield...
BSOD Crashes and Debugging
Solved BSOD at random times, SYSTEM_SERVICE_EXCEPTION (Netio.SYS)
title mentions almost everything. my specs are on the profile I think ( entered them with registration ) and here's the file from the forums program. I don't know what is causing these BSODs. They happen when I'm browsing, playing different...
BSOD Crashes and Debugging
Solved BSOD in random interval--system_service_exception (netio.sys)
I am crazy for suffering the frequent BSOD. 2 weeks ago, the BSOD issue was like auto restart frequently without any notice. And it incurred in any situation, such as browsing any website from Chrome (v51), working by Word (it ruined my...
BSOD Crashes and Debugging
BSOD System_service_exception netio.sys
I've been having this issue of BSOD these days while uploading files. Hope you can help me.
BSOD Crashes and Debugging
Solved BSOD - SYSTEM_SERVICE_EXCEPTION (Netio.SYS)
Hello, I just fresh installed my Windows 10. I also have downloaded and installed the most updated driver I can found, from the ASUS site or the hardware sites. at once. Then, when I used my laptop downloading files and browsing, it suddenly went...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:23.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums