Windows 10: BSOD after upgrade to Win10/trouble "Resetting" Win10/

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  1.    10 Apr 2017 #11

    Ztruker said: View Post
    How about Adobe Photoshop CC 2015?
    Is not installed on my pc via add/remove programs.
      My ComputerSystem Spec

  2.    10 Apr 2017 #12

    Ztruker said: View Post
    How about Adobe Photoshop CC 2015?
    I can't find PS anywhere on my harddrive (I searched for that name and add/remove programs). When I switched from a standard HD to a solid-state I removed most programs that I rarely used to make room for the smaller space. That could have been the version that I had but honestly I'm not really sure. Just about everything was either preinstalled or installed for me.
      My ComputerSystem Spec

  3.    10 Apr 2017 #13

    Hi Georgeous,
    was this clean install of 10 or did you upgrade via update.

    I have a sneaky feeling that the adobe entries are for updating only.

    Roy
      My ComputerSystem Spec

  4.    10 Apr 2017 #14

    hawkman said: View Post
    Hi Georgeous,
    was this clean install of 10 or did you upgrade via update.

    I have a sneaky feeling that the adobe entries are for updating only.

    Roy
    Hi Roy, I upgraded from 7 to 10. The installation/update was messy however. I clicked on the wrong version (pro instead of home) and could not go backwards to the previous build when I attempted. For awhile I had a rather large "water stamp" in the bottom right of my screen asking me to "Activate Windows". However the key that came with my PC wasn't working due to the wrong version being applied. With assistance, I was able to make a "boot drive" (which I assume was legal as I found the directions on a Microsoft website) to install the correct version. I believe this is why I am having problems "resetting my pc" although that is pure speculation.

    ~George
      My ComputerSystem Spec


  5. Posts : 5,703
    Windows 10 Pro X64 16299.192
       10 Apr 2017 #15

    It's installed in C:\\Program Files\\Adobe\\Adobe Photoshop CC 2015.
      My ComputersSystem Spec

  6.    11 Apr 2017 #16

    Ztruker said: View Post
    It's installed in C:\\Program Files\\Adobe\\Adobe Photoshop CC 2015.
    I ran a program called CCleaner, (The Pro version...which is supposed to delete all sorts of things including old files and unused extensions) and also just deleted the entire Adobe main folder. Will that fully rid my PC of the program?
      My ComputerSystem Spec


  7. Posts : 5,703
    Windows 10 Pro X64 16299.192
       11 Apr 2017 #17

    One last change. Edit the hosts file and remove the entries for adobe.

    As mentioned earlier, the dump (only one in the zip file) shows a DRIVER_POWER_STATE_FAILURE (9f). There are several BIOS updates for your system board ASUSTek P8H77-V. Please update to the latest which is:
    Code:
    P8H77-V BIOS 1905
    Improve system stability.
    
    File Size                                                       4.18 MBytes update 2015/03/20
    See if that resolves the problem. If not, run the following in sequence from a Elevated Command Prompt:
    Code:
    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow
      My ComputersSystem Spec

  •    12 Apr 2017 #18

    Ztruker said: View Post
    One last change. Edit the hosts file and remove the entries for adobe.

    As mentioned earlier, the dump (only one in the zip file) shows a DRIVER_POWER_STATE_FAILURE (9f). There are several BIOS updates for your system board ASUSTek P8H77-V. Please update to the latest which is:
    Code:
    P8H77-V BIOS 1905
    Improve system stability.
    
    File Size                                                       4.18 MBytes update 2015/03/20
    See if that resolves the problem. If not, run the following in sequence from a Elevated Command Prompt:
    Code:
    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow
    Ok, thank you Rich. These are all complicated steps for me, please pardon my lack of knowledge and thank you for helping! I have so far managed to remove the string of adobe entries from the hosts.txt file. I have also found the BIOS 1905 file from the ASUS website, it downloaded into a file type I am unfamiliar with (cap) so I am researching how to update that. I will respond again once I can properly install it. Then I will simply leave my PC on idle for a few hours, as the BSOD always happens if I do that. Fingers crossed!

    EDIT: I updated the BIOS to the version you suggested and almost immediately my system froze. I should add that it rarely goes to the BSOD, usually it just states that windows has stopped responding and then everything stops working/responding.

    I then ran that command prompt you said and the first operation completed successfully.

    The second operation stalled at 99.2% with error code 0x800f081f The source files could not be found. It made a log file and also gave me a link for more information on specifying a "source location"
    Last edited by Georgeous; 12 Apr 2017 at 17:01. Reason: update
      My ComputerSystem Spec


  • Posts : 5,703
    Windows 10 Pro X64 16299.192
       12 Apr 2017 #19

    KYHI posted direction on how to fix it here: SFC SCANNOW and DISM RESTOREHEALTH - Repair Corrupt Files

    See if you can follow Kyhi's instructions. They work most of the time.
      My ComputersSystem Spec

  •    14 Apr 2017 #20

    Ztruker said: View Post
    KYHI posted direction on how to fix it here: SFC SCANNOW and DISM RESTOREHEALTH - Repair Corrupt Files

    See if you can follow Kyhi's instructions. They work most of the time.
    Thank you VERY much for all of your time Ztruker! I have borrowed a repair disc from a friend and will try KYHI's directions later this evening. Then I will do a few tests to see if we have fixed it!
      My ComputerSystem Spec


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