BSOD (Netio.Sys System_Service_Exemption) while playing game

TJ1234 · 08 Apr 2017

Hello,
I keep getting the BSOD while using google chrome and playing a game called "Old School Runescape" using the client called "OSBuddy." I've used this program for years (same with google chrome), but over the last 3 days I get a BSOD within 10 minutes if I have both of them opened at the same time. I've done some basic troubleshooting myself and went to settings > windows update and downloaded and installed the latest windows update. Still continued to crash so I went into driver settings and manually clicked "update driver" on every single driver listed - still got the blue screen of death.

I've attached a zipped file with 3 minidump files and system info (EDIT: first zipped file was blank, re-uploading titled "BSOD2.zip")

Attachment 128972

Computer specs:
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 4710HQ @ 2.50GHz 38 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. G751JT (SOCKET 0) 41 °C
Graphics
Generic PnP Monitor (1920x1080@60Hz)
3071MB NVIDIA GeForce GTX 970M (ASUStek Computer Inc) 39 °C
Storage
931GB Hitachi HGST HTS721010A9E630 (SATA) 34 °C
Optical Drives
MATSHITA DVD-RAM UJ8G6
Audio
Realtek High Definition Audio

Any help would be greatly appreciated, thanks!!

Any help would be greatly appreciated!!! Thanks!

Xilnik · 08 Apr 2017

BSOD.zip is empty. Please follow the BSOD - Posting Instructions, and post again with the necessary files.

TJ1234 · 08 Apr 2017

Xilnik said:

BSOD.zip is empty. Please follow the BSOD - Posting Instructions, and post again with the necessary files.

that's odd, thanks i'll retry it

edit: re-zipped it and it seems to have worked now

Xilnik · 08 Apr 2017

Code:

*** WARNING: Unable to verify timestamp for mfewfpk.sys 
*** ERROR: Module load completed but symbols could not be loaded for mfewfpk.sys 
0xffffd100`2ba688a8  0xfffff806`9793e3b3 mfewfpk!+0xe3b3

I see McAfee showing up on the stack of your crashes. Please remove McAfee and use Windows Defender instead as a step to diagnose whether McAfee is causing your crashes. If you want to continue using McAfee and it does turn out to be the culprit, contact McAfee support for their product.

How to uninstall McAfee products with the McAfee Consumer Products Removal tool

TJ1234 · 09 Apr 2017

Xilnik said:

Code:

*** WARNING: Unable to verify timestamp for mfewfpk.sys 
*** ERROR: Module load completed but symbols could not be loaded for mfewfpk.sys 
0xffffd100`2ba688a8  0xfffff806`9793e3b3 mfewfpk!+0xe3b3

I see McAfee showing up on the stack of your crashes. Please remove McAfee and use Windows Defender instead as a step to diagnose whether McAfee is causing your crashes. If you want to continue using McAfee and it does turn out to be the culprit, contact McAfee support for their product.

How to uninstall McAfee products with the McAfee Consumer Products Removal tool

Thanks! I'll give it a shot. I never really liked McAfee on my laptop anyways, I always felt like it ran slower. I was always just too afraid to uninstall, but now I have a reason!