BSOD system_service_exception and faulty_hardware_corrupted_page


  1. Posts : 8
    Windows 10 Pro
       #1

    BSOD system_service_exception and faulty_hardware_corrupted_page


    I'm hoping I can get some help with BSOD issues on my fiance's computer. I've put her specs in my profile and uploaded the .zip file with the BSOD tool provided in this forum. I haven't personally seen each BSOD but the two varieties I have seen involve a SYSTEM_SERVICE_EXCEPTION on file gzflt.sys and FAULTY_HARDWARE_CORRUPTED_PAGE with no file mentioned. When I watched the minidump dates on the tool it looks like a BSOD has occured 5-6 times in the past two months. Every time I have seen the BSOD it has been while browsing, the most common task on this laptop. I don't believe it is during any processor or memory intensive tasks. The BSOD tonight happened while I was just scrolling text on a webpage. The laptop is not used for gaming. I'd appreciate any suggestions or analysis.
      My Computer


  2. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #2

    Hello :)

    The errors on her laptop show that there is a hardware memory error. It is likely that the installed RAM is faulty. Please have her do a test as shown below:




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Get her to make a photo of the result and post it.
      My Computers


  3. Posts : 8
    Windows 10 Pro
    Thread Starter
       #3

    Thanks for the response. I'll grab a spare USB from work tomorrow and get back to you.
      My Computer


  4. Posts : 8
    Windows 10 Pro
    Thread Starter
       #4

    For some reason I'm having issues uploading a jpg but I can describe it. I took the picture during the 9th pass and there were no red lines, so from what I read the memory is fine. Do you have any other suggestions?
      My Computer


  5. Posts : 8
    Windows 10 Pro
    Thread Starter
       #5

    I converted the jpg to pdf because I am able to upload pdfs to the forum.
      My Computer


  6. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503
       #6

    Zip anything you want to upload and it will work.
      My Computers


  7. Posts : 8
    Windows 10 Pro
    Thread Starter
       #7

    Thanks I will do that.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:58.
Find Us




Windows 10 Forums