1.    04 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro

    BSOD system_service_exception and faulty_hardware_corrupted_page


    I'm hoping I can get some help with BSOD issues on my fiance's computer. I've put her specs in my profile and uploaded the .zip file with the BSOD tool provided in this forum. I haven't personally seen each BSOD but the two varieties I have seen involve a SYSTEM_SERVICE_EXCEPTION on file gzflt.sys and FAULTY_HARDWARE_CORRUPTED_PAGE with no file mentioned. When I watched the minidump dates on the tool it looks like a BSOD has occured 5-6 times in the past two months. Every time I have seen the BSOD it has been while browsing, the most common task on this laptop. I don't believe it is during any processor or memory intensive tasks. The BSOD tonight happened while I was just scrolling text on a webpage. The laptop is not used for gaming. I'd appreciate any suggestions or analysis.
      My ComputerSystem Spec
  2.    05 Apr 2017 #2
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello

    The errors on her laptop show that there is a hardware memory error. It is likely that the installed RAM is faulty. Please have her do a test as shown below:




    BSOD system_service_exception and faulty_hardware_corrupted_page Diagnostic Test BSOD system_service_exception and faulty_hardware_corrupted_page
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Get her to make a photo of the result and post it.
      My ComputersSystem Spec
  3.    05 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Thanks for the response. I'll grab a spare USB from work tomorrow and get back to you.
      My ComputerSystem Spec
  4.    07 Apr 2017 #4
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro
    Thread Starter

    For some reason I'm having issues uploading a jpg but I can describe it. I took the picture during the 9th pass and there were no red lines, so from what I read the memory is fine. Do you have any other suggestions?
      My ComputerSystem Spec
  5.    07 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro
    Thread Starter

    I converted the jpg to pdf because I am able to upload pdfs to the forum.
      My ComputerSystem Spec
  6.    07 Apr 2017 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Zip anything you want to upload and it will work.
      My ComputersSystem Spec
  7.    07 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Thanks I will do that.
      My ComputerSystem Spec

 


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