BSOD a few times a month while on desktop/internet

  1.    04 Apr 2017 #1

    BSOD a few times a month while on desktop/internet


    Hey I started getting some blue screens a few months ago, at first it seemed pretty rare so I didn't think too much of it. Lately it's starting to happen more frequently. So far I have only got it when I am on my desktop, the internet, or watching a movie. I play alot of video games and have yet to get one while doing that. Thanks for any help anyone could provide.
    Last edited by Nacho21; 12 Apr 2017 at 03:20.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,752
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       05 Apr 2017 #2

    Hello and welcome to TenForums :)

    A consistent indication from all your crash dump files is the following:
    Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_Transfer_CompleteCancelable+6f )

    This suggests a USB device might be involved - what do you have connected? Can you remove any devices and see if it makes a difference?

    There is an indication in the crash dump threads that your graphics driver might be playing up although I am not convinced this is the cause.
    Code:
    fffff800`f26bc398  fffff807`2cf61e6fUnable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f37f8f12da8b10d7\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1e1e6f
    Please update the NVidia driver. The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
      My ComputersSystem Spec

  3.    06 Apr 2017 #3

    Hey thanks for the reply, I actually got another BSOD after posting so I uploaded another log with the log collector, hopefully something can be found in the latest one. As for USB devices I have a mice/keyboard, a microphone, a 2nd wireless keyboard, and a USB sound AMP that I have my headphones plugged into. I disconnected the wireless keyboard and the mic but I need everything else. If there's anyway to narrow it down to which device is causing it that would be awesome. I have also used the display driver uninstaller recently (I think like 2 weeks ago) however I am going to go ahead and do it again just to be safe. I don't know if it matters but it seems to only BSOD after my computer has been on a good amount of time 5+ hours.
    Last edited by Nacho21; 12 Apr 2017 at 03:20.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,752
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       06 Apr 2017 #4

    The latest BSOD was also USB related. Keep going with your troubleshooting on the USB devices, I can't narrow it down from the dump files. For the USB devices that you have left attached make sure all their drivers are updated. If it is happening after a long time it may just be coincidence but could it be that a USB device is powering down?

    You could also try using different USB sockets for the remaining devices attached and see if it makes any difference.
      My ComputersSystem Spec


 

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