1.    04 Apr 2017 #1
    Join Date : Jun 2016
    Posts : 11
    Windows Home Single Language; Version - 1511

    BSOD immediately after booting, System_Thread_Exception_Not_Handled


    Hi,

    So this is the 4th time my PC has crashed because of the same file in the past 2 years. The file that is constantly causing the BSOD is rtsuvc.sys which is the Lenovo EasyCamera driver, ie Webcam driver.

    Error: System_Thread_Exception_Not_Handled
    File: rtsuvc.sys

    To bring you up to speed wrt my issue, please refer to System_Thread_Exception_Not_Handled - Microsoft Community AND https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/lenovo-y510p-unsupported-for-win-10-camera-driver/bf186d1c-6bb1-4723-a19b-5951c830d771

    All of this has been cause as Lenovo decided not to support my PC for W10 and as a result there is no compatible webcam driver for my PC and W10.

    So it's been a while since my last crash and since then I've come to realise that there's not much that I can do to find/get a driver that would enable me to use my webcam and hence I have accepted the fact that the in-built webcam is dead.

    Immediately after the BSOD when I booted I went to my Device Manager and uninstalled "Lenovo Easy Camera" driver from my Imaging Devices tab. This isn't the first time I've uninstalled it, it keeps coming back. I've finally bought a USB webcam and want to PERMANENTLY disable my in-built webcam and all drivers/software pertaining to it.

    Please help with the same.

    I've attached the DMP Log file. Attachment 128153Attachment 128153
    Last edited by ksuthayya; 04 Apr 2017 at 05:03.
      My ComputerSystem Spec
  2.    04 Apr 2017 #2
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    It might be a case of needing to physically disconnect the built-in webcam to prevent it being recognised as a connected device. Lenovo usually provides hardware manuals for replacing components so you might be able to do this yourself.

    Edit: Just had another idea - it would be simpler to disable the camera in the BIOS. If you Enter the BIOS settings go to the security tab and select the I/O Port Access options; set the Integrated Camera Interface to LOCKED. This should permanently disable the camera.
    Last edited by philc43; 04 Apr 2017 at 05:59. Reason: added additional info
      My ComputersSystem Spec
  3.    04 Apr 2017 #3
    Join Date : Jun 2016
    Posts : 11
    Windows Home Single Language; Version - 1511
    Thread Starter

    @philc43

    Thanks, I was looking for just that kind of a fix. Something that ensure the PC will never scan for "hardware changes" and detect the cam and then re-install the drivers/softwares associated with the camera.

    I just want to be sure of what I'm doing when I do it though. I shouldn't disable to possibility of a webcam and as a result disable any USB webcam that I plug in. Could you give me the exact steps for the same, ensuring that this is only for the built-in webcam and it's drivers/softwares
      My ComputerSystem Spec
  4.    04 Apr 2017 #4
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    The BIOS fix will only apply to the port setting used for the built in camera. Attaching another USB camera will not be affected by this bios setting.

    I do not know for sure what your BIOS settings are but these are the steps required on a Lenovo ThinkPad Laptop that I have.

    • When starting the laptop hit the F1 key which allows you to enter the BIOS (it might be some other key for your ideaPad)
    • Use the right arrow key to navigate to the Security Page
    • Use the down arrow key to navigate to the I/O Port Access and press enter to access the settings
    • Use the Down arrow key to move to the Intergrated Camera Interface
    • Use the Enter key to access and change from UNLOCKED to LOCKED
    • Save changes and exit


    Hope this helps
      My ComputersSystem Spec
  5.    04 Apr 2017 #5
    Join Date : Jun 2016
    Posts : 11
    Windows Home Single Language; Version - 1511
    Thread Starter

    Attachment 128190
    Hi,

    As you can see in the image, there is no option for I/O Port Access under Security. There wasn't one in Configuration either.


    Great, seems like disabling the BIOS for the camera is almost the same as manually unplugging the camera as the computer blocks out the hardware port that the camera is connected to, correct? Is there any way for the PC to manually turn it back on?
    Once this is done, I can safely remove all the built-in camera related drivers without caring about them, correct?
      My ComputerSystem Spec
  6.    04 Apr 2017 #6
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    The IdeaPad must use a different BIOS, sorry that my idea did not work out. As you say, disabling it the BIOS would have had the same effect as unplugging it but it looks like you will have to resort to the hard way of physically disconnecting it inside the laptop.
      My ComputersSystem Spec
  7.    04 Apr 2017 #7
    Join Date : Jun 2016
    Posts : 11
    Windows Home Single Language; Version - 1511
    Thread Starter

    Ahh, nevermind. Thanks for your help and time on this.
      My ComputerSystem Spec
  8.    06 Apr 2017 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Can you disable it in Device Manager?
      My ComputersSystem Spec
  9.    07 Apr 2017 #9
    Join Date : Jun 2016
    Posts : 11
    Windows Home Single Language; Version - 1511
    Thread Starter

    Hi

    J
    ust crashed again this morning. Same file, same error.

    DMP - Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. (It's not a 0KB file size like last time so hopefully it shouldn't be corrupted).

    Also, somehow .. "Lenovo Easy Camera" is showing up in my Device Managaer even though I'd uninstalled and disabled it previously, a week ago. (Image attached)

    Please help with this, I only want to continue using W10 and this PC without trying to use the inbuilt webcam or anything related.

    Attachment 128693
      My ComputerSystem Spec

 


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