Lenovo Y700 nvidia problems, pink screen of death

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  1. Posts : 934
    Windows 10 Pro
       #11

    Code:
    0x0000010E:    VIDEO_MEMORY_MANAGEMENT_INTERNAL (19.04.2017 22:31:40) [Windows 10] 
     
    CAUSED BY:     dxgmms2.sys [16.10.1975] * DirectX Graphics MMS   
                   watchdog.sys ***** Invalid * Watchdog Driver (Windows System File) 
     
    PROCESS:       System 
     
    Usual causes:  Video driver, ?Video memory 
     
    TO RESOLVE:    1. Check GPU Driver
                   2. Perform GPU stress test and check Temperatures
                   3. Try changing GPU
    Code:
    0x1000007E:    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (18.04.2017 00:25:10) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   nvlddmkm.sys [16.01.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       System 
     
    Usual causes:   
     
    TO RESOLVE:    1. Check Drivers

    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    The video memory manager encountered a condition that it can't recover from. By crashing,
    the video memory manager is attempting to get enough information into the minidump such that
    somebody can pinpoint what lead to this condition.

    Conclusion:
    As it says theres a problem with the GPU memory I think. Since u reinstalled new GPU driver and FurMark runs without issues I recommend to bring it back to the dealer.
    I remember I had the same Problem with Lenovo Y700 (or the old Y50-70) at work. Installing different OS, trying different drivers didnt fix the problem. At the end we had to send this to repair.
      My Computer


  2. Posts : 10
    Windows 10
    Thread Starter
       #12

    BSODHunter said:
    Code:
    0x0000010E:    VIDEO_MEMORY_MANAGEMENT_INTERNAL (19.04.2017 22:31:40) [Windows 10] 
    CAUSED BY:     dxgmms2.sys [16.10.1975] * DirectX Graphics MMS   
                   watchdog.sys ***** Invalid * Watchdog Driver (Windows System File) 
     
    PROCESS:       System 
     
    Usual causes:  Video driver, ?Video memory 
     
    TO RESOLVE:    1. Check GPU Driver
                   2. Perform GPU stress test and check Temperatures
                   3. Try changing GPU
    Code:
    0x1000007E:    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (18.04.2017 00:25:10) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   nvlddmkm.sys [16.01.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       System 
     
    Usual causes:   
     
    TO RESOLVE:    1. Check Drivers

    Hello, thanks for a reply.

    1. The latest driver from lenovo website is 21.21.13.7667. (http://pcsupport.lenovo.com/us/en/pr...5isk/downloads). It is the current drive I have installed.

    2. I have tried running furmark overnight, but no bsod occured. Image: Imgur: The most awesome images on the Internet.

    3. It's a laptop, so it's impossible to change GPU. I still have warranty though and in worst case scenario I can get a refund from faulty unit (I'm in EU).

    What really bugs me is that it's not bsod, but psod (pink screen of death). I have never had these before this laptop.

    I have used ddu tu remove old gpu drivers and updated to 21.21.13.7892 drivers. I will try to play some games, put pc to sleep and so on, to try reproduce bsod.
      My Computer


  3. Posts : 934
    Windows 10 Pro
       #13

    Added this:

    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    The video memory manager encountered a condition that it can't recover from. By crashing,
    the video memory manager is attempting to get enough information into the minidump such that
    somebody can pinpoint what lead to this condition.

    Conclusion:
    As it says theres a problem with the GPU memory I think. Since u reinstalled new GPU driver and FurMark runs without issues I recommend to bring it back to the dealer.
    I remember I had the same Problem with Lenovo Y700 (or the old Y50-70) at work. Installing different OS, trying different drivers didnt fix the problem. At the end we had to send this to repair.
      My Computer


  4. Posts : 10
    Windows 10
    Thread Starter
       #14

    The thing I am most afraid about is that they will not be able to find or reproduce this problem, and would just send laptop back saying there was nothing to fix or "we updated OS and drivers, and everything should be fine now".
      My Computer


  5. Posts : 934
    Windows 10 Pro
       #15

    Is there any news or did you fix the problem?
      My Computer


  6. Posts : 10
    Windows 10
    Thread Starter
       #16

    BSODHunter said:
    Is there any news or did you fix the problem?
    Appearently no.

    I have uninstalled steam and all games I had as my exams week is coming up. And haven't played any games since then. Although I was using sony vegas pro 13 with cuda acceleration, but program kept crashing, had to disable cuda. (I read somewhere that sony vegas is prone to crash with cuda enabled) But no problems apart from that one were present.

    Today I went to gym, left my PC locked with current setting: go to sleep after 30 min of inactivity. I came home, tried pressing any keys, moving mouse, the keyboard was lit, but the screen was totally black. I pressed power button shortly just to put pc to sleep, and then wake it up again. but as soon as I pressed power button again to wake up, my pc just cold booted.

    Went to event viewer, found this "The previous system shutdown at 13:27:48 on ‎2017-‎05-‎10 was unexpected.". In C:/Windows/Minidump, I found .dmp file created. Downloaded blue screen viewer, it showed me ntoskrnl.exe and nvlddmkm.exe.

    I am not sure why .dmp file was created, as no blue screen were present, just all black. And also, I have no idea how to reproduce this problem.

    Current drivers: nvidia 22.21.13.8189, intel hd 21.20.16.4627, intel chipset 10.1.1.13.

    Edit: event id 1001:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fc (0xffffb38930c4a010, 0x8a000001a5e009e3, 0xffffd700b7d81f50, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\051017-5187-01.dmp. Report Id: 72dc8d8b-7aff-41e7-8640-e0ed4774cfc6.
      My Computer


  7. Posts : 934
    Windows 10 Pro
       #17

    This is the analysis result from the last BSOD:
    Code:
    0x000000FC:    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (10.05.2017 12:37:50) [Windows 10] 
     
    CAUSED BY:     ntoskrnl    
                   nvlddmkm.sys [20.04.2017] * nVidia Video drivers * => NVIDIA  
     
    Usual causes:  Device driver

    There are also errors in eventlog which point to GPU driver problems or an defective GPU:
    Code:
    2017-04-28T16 45:14.085  Display driver nvlddmkm stopped responding and has successfully recovered.: . 
    2017-04-28T16 45:39.909  Display driver nvlddmkm stopped responding and has successfully recovered.: . 
    2017-04-28T17 07:12.237  Display driver nvlddmkm stopped responding and has successfully recovered.: . 
    2017-04-28T17 07:12.239  Display driver nvlddmkm stopped responding and has successfully recovered.: .
      My Computer


  8. Posts : 10
    Windows 10
    Thread Starter
       #18

    BSODHunter said:
    This is the analysis result from the last BSOD:
    Code:
    0x000000FC:    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (10.05.2017 12:37:50) [Windows 10] 
     
    CAUSED BY:     ntoskrnl    
                   nvlddmkm.sys [20.04.2017] * nVidia Video drivers * => NVIDIA  
     
    Usual causes:  Device driver

    There are also errors in eventlog which point to GPU driver problems or an defective GPU:
    Code:
    2017-04-28T16 45:14.085  Display driver nvlddmkm stopped responding and has successfully recovered.: . 
    2017-04-28T16 45:39.909  Display driver nvlddmkm stopped responding and has successfully recovered.: . 
    2017-04-28T17 07:12.237  Display driver nvlddmkm stopped responding and has successfully recovered.: . 
    2017-04-28T17 07:12.239  Display driver nvlddmkm stopped responding and has successfully recovered.: .
    Thank you for your help. I will bring it to Lenovo service after my exams. Will update about progress.
      My Computer


  9. Posts : 934
    Windows 10 Pro
       #19

    good luck
      My Computer


  10. Posts : 10
    Windows 10
    Thread Starter
       #20

    Hello. Just to give an update, my laptop ended up having faulty GPU. I asked for my money back, they sent the request to Lenovo and they agreed to refund me.


    Some guys from market told me that y700 is prone to gpu failure.


    Thanks everyone for help!
      My Computer


 

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