1.    01 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro 64bit

    Freeze (crash) after boot or at login screen (only mouse moves)


    Hi guys!

    So basically this started happening after first upgrading to Win10 some time ago. I then reinstalled Win10 (fresh) for a while and it all seemed ok for a short while. Now more and more often my computer freezes making me have to reboot 2 or 3 times after logging into Windows. Sometimes also freezes on login screen. Usually mouse moves but I cant click or touch anything.

    OS - Windows 10 x64 (fresh install - less then 1 year)

    ​Speccy information:

    http://speccy.piriform.com/results/r...i8df3itK7bIxBa


    All help is appreciated!
      My ComputerSystem Spec
  2.    01 Apr 2017 #2
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello and welcome to TenForums

    The errors point to a hard disk problem.

    Code:
    DISK_HARDWARE_ERROR: There was error with disk hardware
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error.
    
    BugCheck 154, {ffffaf09e8843000, ffff9280e4736ff0, 2, 0}
    
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by : hardware_disk
    Please check your disks using a utility like HDTune. Hopefully this will identify any problems.


    Freeze (crash) after boot or at login screen (only mouse moves) Diagnostics Test Freeze (crash) after boot or at login screen (only mouse moves)
     HDD TEST

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time to perform it properly. Look for any signs of errors and post results.
      My ComputersSystem Spec
  3.    01 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro 64bit
    Thread Starter

    So I found I had 1 HD giving out way to high temperatures. Will replace this one as soon as I have finished HDTunein another HD. Thios HD seems to have a few errors: Yellow on "Current Pending sector" and blue on "C/ Interface CRC Error Count. Has been scanning it for hours so far found 1 Error at 545956 MB (LBA 1118118336): Does this mean I need to replace this disk too. None of the erronoun disks are boot disks...
      My ComputerSystem Spec
  4.    01 Apr 2017 #4
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Good news that your boot disks are OK. Change one thing at a time so that you can verify improvements and be sure you have cured the BSOD problem. Make backups of everything (if you have not already done so) in case you get a complete failure.

    Have a look at the following tutorial that shows how CHKDSK can be used to check and repair errors:
    Drive Error Checking in Windows 10
      My ComputersSystem Spec
  5.    01 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro 64bit
    Thread Starter

    Will do. Now would you characterize this as a BSOD crash? Not 100% I did put this in the right forum. But it definitively is a crash of some kind. Will post as I progress.
      My ComputerSystem Spec
  6.    01 Apr 2017 #6
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    The error analysis I did was from several mini-dumps created from your BSOD events. It is quite possible that you have been getting a mixture of freezes and crashes and that not all of them have triggered a BSOD. But the log files showed you had a BSOD on 16th, 28th and 31st March.
      My ComputersSystem Spec
  7.    01 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro 64bit
    Thread Starter

    Ok thanks alot, and FYI I must have gone blind here. Going through the drives again I find this error on my 180GB Intel SSD boot drive:

    (05) Retired Block Count:2

    This does not sound too good... Time to get rid of this HD too?

    If I should get rid of it, could it still be used for a storage disk for non important data without causing crashes to comp?
      My ComputerSystem Spec
  8.    01 Apr 2017 #8
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Retired block counts indicate that these blocks have been marked so as not to be used, the disk will continue to work fine but if the count starts to rise it indicates that the disk is failing. Keep a check on it but it doesn't sound too bad at the moment.
      My ComputersSystem Spec
  9.    01 Apr 2017 #9
    Join Date : Apr 2017
    Posts : 5
    Windows 10 Pro 64bit
    Thread Starter

    Still there is a lot of errors in the Eventviewer. This one (and some like it) I have had for a long time:
    "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{6d7958e0-16aa-11e7-bfa1-002683379cfd}#0000000000100000."

    There obviously is something wrong here. I just did replace one olde 320gb (remember those?) HD, with another old one 500. I have not had any crashes since coming here, but I still think there is stuff wrong. Like driver issues. I reran the DM log collector and added it to this post if there is any changes.
      My ComputerSystem Spec
  10.    01 Apr 2017 #10
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Don't be worried by those event viewer warning messages, I get them too. They seem to occur at bootup. Some people have reported that by changing the way the Windows Driver Foundation service starts from "Manual" to "Automatic" these errors will go away. I've not bothered since it does not seem to be a problem.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Login Screen: Trackpad Pointer moves, Nothing clickable, No keyboard
Dell Inspiron 1545 Maybe a new variation of some similar older issues. - Trackpad makes Pointer to move, allows dragging lock screen down & up - That is the only thing(s) that can be done. The rest.. - Password, Power/ Shutdown icon...
General Support
Use either mouse button at login screen
With Windows 8.1 either mouse button could be used at the login screen to select a user account for login. In Windows 10 it seems that only the left mouse button can be used at the login screen. With kids, some of whom are left-handed and use the...
Drivers and Hardware
BSOD after boot but before login - having changed mouse
Asked my daughter to start my laptop. She said "The mouse isn't working," then we were hit with a BSOD. Hoping it's a one off, but just in case...
BSOD Crashes and Debugging
Solved Windows 10 crash/freeze after attempted login
Hi, just upgraded from win 7 to win 10, the system boots up fine untill i get to a blue screen that says, "Hi there, welcome back!" followed by a space for my password. Where the trouble starts is if i enter my password the computer does a sort of...
Performance & Maintenance
Solved Mouse Moves But Doesn't Click
I have a brand new asus laptop, and i can move the mouse, but it won't click, the button nor the sensor register a click. i am currently using a old corded mouse i had. please help.
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:18.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums