Windows 10: BSOD at varying intervals - often after waking computer up

  1.    31 Mar 2017 #1

    BSOD at varying intervals - often after waking computer up


    I've been experiencing some issues with my build for a while now, but they've steadily grown worse.

    It started during some sessions gaming with Heroes of the Storm - the whole system would lock up and both of my monitors would go black and the audio would lock up in repetition. This wouldn't resolve itself and I'd have to hard restart the system. The odd thing is that this is the only game that caused the problem, and even now I can usually game fine without running into an issue.

    Fast forward a bit and now I'm getting BSODs at odd times. Sometimes when working in Photoshop, other times - and most commonly - when I wake the computer back up from sleep in the morning. The reason tends to be different. This time it was a System Service Exception with Netio.sys, but there have been others in the past that I just can't recall. Index out of bounds was one I think. I've attached my run of the DM Log Collector. Thanks in advance for the help!
      My ComputerSystem Spec


  2. Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64
       31 Mar 2017 #2

    Hello Venali

    There is a problem with the graphics driver found in the crash dump file from Mar 21st.

    Code:
    ffff8701`84151d08  fffff801`caca1010Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1b1010
    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`caaf0000 fffff801`cb8c9000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Dec 29 12:39:24 2016 (586503FC)
        CheckSum:         00D93045
        ImageSize:        00DD9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    There is a more recent driver you can try from NVidia. The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
      My ComputersSystem Spec

  3.    31 Mar 2017 #3

    Hey, thanks for the quick reply. I uninstalled and reinstalled. I won't be able to force-test this with any regularity, so in the chance the issue persists should I reply in this same thread later with a new set of logs?
      My ComputerSystem Spec


  4. Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64
       31 Mar 2017 #4

    Yes, add a new set of logs in this thread if the problem persists.
      My ComputersSystem Spec

  5.    05 Apr 2017 #5

    Just had a random BSOD while watching Youtube, putting in the logs.
      My ComputerSystem Spec

  6.    06 Apr 2017 #6

    In your first post you mentioned Netio.sys, this is network related.

    Your killer network drivers are from bwcW10x64 Tue Jul 07 20:27:00 2015 and e22w10x64 Mon Apr 27 21:36:50 2015
    Driver Description: Killer Bandwidth Control Filter Driver
    Driver Update Site: Download - http://www.killernetworking.com/supp...iver-downloads
    Support - Contact Us
    I would first check if your mobo supportpage has newer drivers http://www.gigabyte.com/Motherboard/...11#support-doc
    Please look at your mobo version 1.0 or 1.1
    Also check/update from this supportpage if there are newer version avaliable for all your other drivers ( intel storage, intel xtreme tuning, intel manegement and marvell sata and realtek audio are from 2015).

    Als see if you can update these older drivers.
    Your Razer drivers are from 2014, look for newer drivers.
    Logitech webcamera drivers are from 2011.
    Also your sound HTO Claro has drivers from 2009.
      My ComputerSystem Spec


 

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