STOP: 0x00000139 happening randomly since I got my new computer

Ryu Hayabusa · 30 Mar 2017

Greetings,

I bought a new computer a couple of months ago and I keep getting STOP: 0x00000139 BSODs randomly.

I already did some diagnostics without any success, like:

- Updating all drivers
- Testing the RAM
- Scan for malwares

I ran the DM log collector and joined the required files as attachments.

Attachment 127268
Attachment 127269

The BSODs seems to trigger because of a usb device.

Can anyone help me out with this please?

I will gladly provide any information as needed.

All the help is appreciated and thank you for your time and help.

lifetec · 30 Mar 2017

The rules of this forum state clear to have a genuine activation, since there are reasonable doubts to believe that you have a nongenuine activitation, you need to install a clean copy of Windows and activate it genuine in order to receive support.
A clean install is necessary to remove the modifications installed by cracks/bypasses.
Also:
Forumrules
4) No piracy or discussion of piracy allowed at all. Such as software,music, videos and other intellectual property violations (e.g. downloadingyoutube videos locally etc).

Ryu Hayabusa · 30 Mar 2017

Greetings,

Windows 10 Pro was bought along with the computer, I have the genuine sticker at home (actually on the computer case), I am unsure where you saw it was not genuine.

I also got a copy of the invoice (printed) where the purchase of the license is shown.

Do I need to provide some kind of proof about that?

Thank you again for your time and help.

philc43 · 30 Mar 2017

Hello and welcome to TenForums :)

The problem is that any pirated software can introduce unexpected behaviours. Your windows may be genuine but what about the Adobe software?

Ryu Hayabusa · 30 Mar 2017

Greetings,

I completely understand your point, since I cannot guarantee that everything is genuine on my computer because, for example, I used portable software from time to time I would need to reinstall Windows completely to remove any traces and/or leftovers.

In that case, since I am not going to reinstall Windows for now, I marked this as resolved. I understand your terms and conditions for support and I am willing to comply by your rules.

When I reinstall Windows, if I still have the problem, I will open a new thread.

Thank you again for your time and help.