STOP: 0x00000139 happening randomly since I got my new computer

  1. Posts : 3
    Windows 10 Pro

    STOP: 0x00000139 happening randomly since I got my new computer


    I bought a new computer a couple of months ago and I keep getting STOP: 0x00000139 BSODs randomly.

    I already did some diagnostics without any success, like:

    - Updating all drivers
    - Testing the RAM
    - Scan for malwares

    I ran the DM log collector and joined the required files as attachments.

    Attachment 127268
    Attachment 127269

    The BSODs seems to trigger because of a usb device.

    Can anyone help me out with this please?

    I will gladly provide any information as needed.

    All the help is appreciated and thank you for your time and help.
      My Computer

  2. Posts : 654
    windows 10 Pro

    The rules of this forum state clear to have a genuine activation, since there are reasonable doubts to believe that you have a nongenuine activitation, you need to install a clean copy of Windows and activate it genuine in order to receive support.
    A clean install is necessary to remove the modifications installed by cracks/bypasses.
    4) No piracy or discussion of piracy allowed at all. Such as software,music, videos and other intellectual property violations (e.g. downloadingyoutube videos locally etc).
      My Computer

  3. Posts : 3
    Windows 10 Pro
    Thread Starter


    Windows 10 Pro was bought along with the computer, I have the genuine sticker at home (actually on the computer case), I am unsure where you saw it was not genuine.

    I also got a copy of the invoice (printed) where the purchase of the license is shown.

    Do I need to provide some kind of proof about that?

    Thank you again for your time and help.
      My Computer

  4. Posts : 5,184
    64bit Win 10 Pro ver 21H2

    Hello and welcome to TenForums :)

    The problem is that any pirated software can introduce unexpected behaviours. Your windows may be genuine but what about the Adobe software?
      My Computers

  5. Posts : 3
    Windows 10 Pro
    Thread Starter


    I completely understand your point, since I cannot guarantee that everything is genuine on my computer because, for example, I used portable software from time to time I would need to reinstall Windows completely to remove any traces and/or leftovers.

    In that case, since I am not going to reinstall Windows for now, I marked this as resolved. I understand your terms and conditions for support and I am willing to comply by your rules.

    When I reinstall Windows, if I still have the problem, I will open a new thread.

    Thank you again for your time and help.
    Last edited by Ryu Hayabusa; 30 Mar 2017 at 12:43. Reason: Syntax error
      My Computer


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