Random BSOD both thrue gaming and random internet browsing


  1. Posts : 2
    Windows 10
       #1

    Random BSOD both thrue gaming and random internet browsing


    Hi all!

    My pc randomly crashes now and then with always ending in a BSOD or on a occassion an instant reset of my computer with out the blue screen.

    This is the error that i always get.
    The computer has restarted after a bugcontrol, the bugcontrol is 0x00000124 (0x0000000000000000, 0xffffda02b13a7028, 0x00000000bc800800, 0x0000000000010137). Er is een dump opgeslagen in: C:\WINDOWS\MEMORY.DMP. Rapport-id: 1c510e8c-111a-4268-938f-9c4486545881.

    It really starts to frustrate me, because sometimes I can play on for days without any problems and at some nights it crashes 2-5 times in a row with a 15-30 min time inbetween.

    I am not a computer expert at all, so I hope I provided you with enough information to see where the problem most likely lies.

    Hope to hear from you. Thank in advance!

    Dimitri

    Attachment 127099

    According to the forum I need to upload this file as well to provide you with extra information.

    Sorry for the spam moderators, I accidently uploaded this post a few times untill I read it needed approval before it would show in the forums itself. :)


    Attachment 127112
      My Computer

  2. philc43's Avatar
    Posts : 5,034
    64bit Win 10 Pro ver 20H2 Build 19042.985 and W10 Insider Preview Build 21376
       #2

    Hello Dimitrivn :)

    Please fill in your system spec details as much as you can. The errors are all the same and the error record shows that it is being reported by the CPU and occurs in the CPU cache. This does not necessarily mean that the CPU is faulty since it could be caused by a bad driver, however, I do not find any clues to any driver problems from the mini-dump threads.

    Code:
    2: kd> !errrec ffff8900669f5028
    ===============================================================================
    Common Platform Error Record @ ffff8900669f5028
    -------------------------------------------------------------------------------
    Record Id     : 01d2a7f945e5cec8
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/28/2017 19:32:16 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff8900669f50a8
    Section       @ ffff8900669f5180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Data Read
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000610f31
    Processor ID  : 0x0000000000000002
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff8900669f50f0
    Section       @ ffff8900669f5240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : 31 0f 61 00 00 08 04 02 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff8900669f5240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff8900669f5138
    Section       @ ffff8900669f52c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DCACHELG_DRD_ERR (Proc 2 Bank 0)
      Status      : 0xbc80080000010137
      Address     : 0x000000000ba07e40
      Misc.       : 0xc00a0fff00000000
    Make sure that you are not overheating your system - check that all the fans are clean and heatsinks free of dust. There is generally quite a lot you can do to test your system - see the 0x124 section of this post for more details.

    One thing you could do is update the BIOS to Ver 32.8. This might help.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    trying your advice out


    Hi Philc43,

    first of all, thank you for taking your time to help me out.
    I opened the case and there was a huge amount of dust within the vent and heatsink so I cleared that up completely.

    Now I am trying to update the BIOS driver as well, as it states in my system overview that that is outdated.

    But I attempted to install them thru the download link you provided me but in the versions 32.8 / 23.7 and 32.6 all the .exe files mention that "this app does not work on this pc" when I doubleclick them to install it. So am I doing something wrong?

    In the attachement you can find the specifications of my pc, hoping that those are the details that you asked for :)

    Thanks in advance!

    Attachment 127414
      My Computer

  4. philc43's Avatar
    Posts : 5,034
    64bit Win 10 Pro ver 20H2 Build 19042.985 and W10 Insider Preview Build 21376
       #4

    You can find details about how to input your system specs here: System Specs - Fill in at Ten Forums

    There is a Utility provided by MSI for updating your Bios called Live Update - you could try this. Note: The BIOS file you downloaded will not self-load but has to be manually updated in the BIOS.

    Having cleaned out the dust you may find it is more stable and does not crash.
      My Computers


 

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