1.    27 Mar 2017 #1
    Join Date : Sep 2016
    Posts : 12
    Windows 10 Home

    BSOD after sleep/hibernate (driver power state failure)


    I've had bluescreens sometime before, but after asking around on this forum I had fixed it. Or at least I thought I did, because they have returned. It happens always within a minute after waking the laptop out of sleep/hibernation. I have checked that I don't have my drivers on power saving and disabled the 'allow the computer to turn off this device to save power' for my drivers, and of course also checked and updated all my drivers. My windows is updated as far as possible and let it update whenever there is a new update. I am clueless what to do next, could anyone help?
    The file was apparently to big for the forum limit(8mb), so I split it in 2 using winrar

    Attachment 126865
    Attachment 126864
      My ComputerSystem Spec
  2.    27 Mar 2017 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The last 3 dumpfiles probably caused by pci.sys.
    And specific
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_igdkmd64_IMAGE_pci.sys

    BUCKET_ID: 0x9F_3_POWER_DOWN_igdkmd64_IMAGE_pci.sys

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_igdkmd64_image_pci.sys

    This points to the Intel Graphic driver, your driver is from november 2016,
    Look if there is a newer version avaliable.
      My ComputerSystem Spec
  3.    28 Mar 2017 #3
    Join Date : Sep 2016
    Posts : 12
    Windows 10 Home
    Thread Starter

    So I tried to update my drivers by downloading the drivers from the intel site and running the exe, but I got this error:

    Attachment 126955

    Then I tried updating with the Intel Driver Update Utility, but that gave me this message:

    Attachment 126956

    When both didn't work I checked the ASUS website again, but it doesnt show any updates since 2014
    https://www.asus.com/nl/support/Down...z1rENsIXzDZoN/
      My ComputerSystem Spec
  4.    29 Mar 2017 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Your laptop is using a "customized" driver, roll back to the latest driver from the supportpage.
    Or contact Asus and see if Asus has a newer/other driver avaliable.
      My ComputerSystem Spec
  5.    31 Mar 2017 #5
    Join Date : Sep 2016
    Posts : 12
    Windows 10 Home
    Thread Starter

    For now it seems to be fixed, I haven't seen any BSOD's yet, even tho it's only been 2 days since I installed the driver off the asus website

    Thank you very much for your help
      My ComputerSystem Spec
  6.    04 Apr 2017 #6
    Join Date : Sep 2016
    Posts : 12
    Windows 10 Home
    Thread Starter

    A few days ago I thought the problem was fixed, untill I got a bluescreen again today, the same error message.. I didn't update any drivers or anything, so I have no idea why it worked as long as it did just to BSOD on me again

    Attachment 128217
    Attachment 128218
      My ComputerSystem Spec

 


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