KMODE_EXCEPTION_NOT_HANDLED BSoD while playing XCOM

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  1. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       #1

    KMODE_EXCEPTION_NOT_HANDLED BSoD while playing XCOM


    I can't seem to catch a break. I have tried numerous solutions and it's getting to the point where I feel like my lack of understanding is leading me to potentially making a mistake that might cost me more than it helps in the long run. The nvlddmkm.sys file has a lot to do with it but I'm also seeing ntoskrnl.exe. I thought it was a driver issue but I keep trying to troubleshoot and nothing works. I checked my listed specs on here and I think it's mostly up to date.
    Last edited by DragonVerity; 26 Mar 2017 at 13:45.
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  2. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #2

    Hello :)

    The BSOD files do indicate the graphics driver. If you have not yet done a full uininstall followed by installing the minimum drivers necessary please do this to see if it helps.

    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
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  3. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #3

    Okay I ran the uninstaller in Safe Mode, and now I'm getting the latest driver, I will restart in safe mode and then select to do a clean install. I haven't run that uninstaller before so I am optimistic, I will let you know what happens. Thank you for your quick response.
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  4. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #4

    When I did the reinstall I selected to do a clean installation. I unchecked the 3D vision driver as well as the HD audio driver and just installed the graphics driver. There was no PhysX driver listed so I am assuming that is included with the graphics driver.
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  5. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #5

    Okay so between my various tasks today I had about 2 hours to test the stability now that I've replaced the drivers. The game suffered a CTD after the first hour, but I figured it was due to the previous BSOD issues. I verified file integrity and sure enough steam found a missing file so I let it redownload and played for another 45 mins or so with no apparent issues. Is there anything I should do? I have the GPU performance test program and I haven't run a chkdisk in a while. Should I toe the line and just hope for the best or should I be responsible?
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  6. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #6

    It will not hurt to run a Furmark GPU test provided you monitor the GPU temperature and abort the test if it goes above 80C/176F.

    Chkdsk is also worth running to verify your disks are all OK. Follow the procedure in this tutorial: Drive Error Checking in Windows 10
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  7. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #7

    Thank you very much! I will do both of those things, but for now I'm marking this as solved! So very appreciated.
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  8. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #8

    I just had another crash and decided to run furmark and I got to 80C very quickly.
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  9. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #9

    Post a new set of log files then we can take a look at what happened.

    The GPU can tolerate short periods of up to 95C but I prefer to keep them at around 80-85C max. Perhaps try running with the case open or add another system fan.
    Last edited by philc43; 24 Mar 2017 at 04:47. Reason: added additional info
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  10. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #10

    Okay I've updated the attached crash log in the initial post with the most recent data. If you need me to I can attach it to a new reply. What perplexes me about all of this is that I've been able to run Doom IV and if memory serves it was no problem. Is it possible to have a technological hex of some sort that causes a person to never have good luck with computers? Is there a ritual I can do? I'm half kidding...
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