Windows 10: BSOD while watching videos online. Audio hitches before the BSOD

  1.    22 Mar 2017 #1

    BSOD while watching videos online. Audio hitches before the BSOD


    I've only had this happen while watching Youtube media. What will happen is that the audio will crackle and immediately after the computer will BSOD. The BSOD can be mostly averted by pausing the video when the audio starts crackling and starting it again, in which the audio will have returned to normal.

    I have no idea why this is happening, I'd appreciate the help.
      My ComputerSystem Spec


  2. Posts : 3,300
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       22 Mar 2017 #2

    Hello Karpin

    Several of your BSOD error files refer to an audio driver FiiOE10.sys as being a problem together with a USB driver ASUSFILTER.sys

    Code:
    BugCheck 139, {3, fffff803df091870, fffff803df0917c8, 0}
    
    *** WARNING: Unable to verify timestamp for ASUSFILTER.sys
    *** ERROR: Module load completed but symbols could not be loaded for ASUSFILTER.sys
    *** WARNING: Unable to verify timestamp for FiiOE10.sys
    *** ERROR: Module load completed but symbols could not be loaded for FiiOE10.sys
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by : ASUSFILTER.sys ( ASUSFILTER+22cf )
    Please try to update the drivers via the manufacturer's websites. Alternatively remove the devices that might be using these drivers and uninstall the software to see if it makes a difference.
      My ComputersSystem Spec

  3.    22 Mar 2017 #3

    Unfortunately this is a problem that occurs at a frequency that is enough to be a problem but not enough to quickly and easily troubleshoot. I've installed the latest drivers and crossing my fingers that it'll solve the problem.

    All the search results with people getting BSOD's using these drivers over Windows drivers don't fill me with a lot of hope though.
      My ComputerSystem Spec


 

Related Threads
BSOD while watching YouTube videos in BSOD Crashes and Debugging
I've gotten three BSODs in the past hour or so while watching fullscreen youtube videos. after the first 2 and some googling it seemed to point to my GPU drivers. I used the AMD uninstall tool to wipe them and then reinstalled the latest drivers. I...
BSOD when gaming and watching videos in BSOD Crashes and Debugging
I get a blue screen many times per day with the text SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) and a sad smiley. It happens when I watch Netflix and Youtube and also when I play games on Steam. :cry: The Log collector is attached. - Lars
Hello, 1st time posting in this forums. I'm getting the bsod in title whenever I watch any video. It can be from youtube, something I downloaded, etc. It can happen as soon as a few seconds into the video or hours can pass, sometimes never. This...
Hello, A few times a week, BSODs occur while I'm watching online videos or streams. The BSODs are always related to ntoskrnl.exe or other system files (I checked with WhoCrashed and BlueScreenView). I have to mention that I keep all drivers...
BSOD after watching videos in BSOD Crashes and Debugging
I recently built my custom computer and every time I watch a video on Youtube or any other streaming channel the computer crashes and says that it will restart but it doesnt do and I have to manually restart it myself. Any help would be much...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:32.
Find Us