BSOD Intermittent when turning PC on

jgaf · 20 Mar 2017

Hello,

I've been having BSODs intermittently for a while now, as far as I can remember they just happen when my PC is booting up. I have tried to pinpoint the problem using Whocrashed software to no avail. At the beginning the software was identifying a Panda antivirus driver as the culprit, I uninstalled Panda and installed Avira. When I run the analysis it says it was not able to determine the culprit, even with Windows collecting full dumps.

Once the computer has booted successfully I haven't had any problems or BSODs. I am able to run memory and processing intensive software without any issues. Let me know if you need any further information.

Thank you,

Ztruker · 20 Mar 2017

Latest dump indicates a problem with jnprns.sys.

Code:

ffffdc81`4fc999b8  fffff802`fea68f95*** WARNING: Unable to verify timestamp for jnprns.sys
*** ERROR: Module load completed but symbols could not be loaded for jnprns.sys
 jnprns+0x8f95

Driver Description: Juniper Network Agent driver
Driver Update Site: Download Software - Support - Juniper Networks
The one you have is fairly old: 10/30/2014 2:38:20 PM C:\WINDOWS\system32\DRIVERS\jnprns.sys

Code:

Name	[00000000] Juniper Networks Virtual Adapter Manager
Adapter Type	Not Available
Product Type	Juniper Networks Virtual Adapter Manager
Installed	Yes
PNP Device ID	ROOT\JNPRVAMGR\0000
Last Reset	3/20/2017 12:18 PM
Index	0
Service Name	
IP Address	Not Available
IP Subnet	Not Available
Default IP Gateway	Not Available
DHCP Enabled	No
DHCP Server	Not Available
DHCP Lease Expires	Not Available
DHCP Lease Obtained	Not Available
MAC Address	Not Available
Driver	c:\windows\system32\drivers\jnprvamgr.sys (5.2.0.6009, 44.29 KB (45,352 bytes), 2/12/2016 9:36 AM)

Update or revmove it, see if that resolves the problem.

jgaf · 20 Mar 2017

Thank you for the fast reply. That driver was a vestige of an old virtual network adapter software, which was previously uninstalled. Went ahead and removed all traces of it. It usually takes a couple of boots for the problem to appear, so I'll keep you posted if anything comes up. So far I have restarted a couple of times without getting a BSOD.

jgaf · 10 Apr 2017

After a couple of weeks without any issues, today I got a BSOD when starting Windows. I have attached the zip files with the log.

Thank you,

Ztruker · 10 Apr 2017

Nothing useful in the new dump, but I did find this in the event log:

Code:

Event[28007]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2017-04-10T12:36:32.950
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Darth-Helmet
  Description: 
Windows failed fast startup with error status 0xC0000001.

Disable Fast Startup. see if that makes any difference: How to Turn On or Off Fast Startup in Windows 10

See this article on HowToGeek.com: The Pros and Cons of Windows 10’s “Fast Startup” Mode

jgaf · 30 Apr 2017

Thank you, that fixed the problem for a while. After the latest Windows 10 updates, I have new crashes during boot up. Attached is my zip file.

Thank you so much for all the help

Ztruker · 30 Apr 2017

Looks like Fast startup got enabled with the update:

Code:

Event[1400]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2017-04-30T12:22:20.531
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Darth-Helmet
  Description: 
Windows failed fast startup with error status 0xC0000001.

Disable Fast startup again and see if that helps.