BSOD when Running Elite Dangerous mostly.

JLAF5150 · 16 Mar 2017

Hi Forums,

I had 3 BSO in the past 3 days and I wanted to find out what wascausing them.. The last ne I had occurred on 3-16-17. Istarted EliteDangeous Horizons an the computer BSOD.. I had found heDMP filesand made a report for yous per your Instructions I will upload the file I created in a minute..

The BSOD seems to be happening when Launching games like ED and LOTRO..I guess all the relavent infor will be in the logs.. If you need mode Info Please ask.. I do have my System specs in the signature..

I also recently updatedmy NVidia Graphics driver so maybe they are causing an issue.. I think new ones are out too..

I appreciate any Help, Thank You
JLAF5150

Ztruker · 16 Mar 2017

There is a newer Nvidia driver, give it a try.

Code:

Version:  378.78 WHQL
Release Date:  2017.3.9

Meanwhile I'll look at the dumps.

Last dump indicates a problem with nvstusb.sys.

Code:

*** WARNING: Unable to verify timestamp for nvstusb.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstusb.sys
Probably caused by : memory_corruption

This belongs to NVIDIA Stereoscopic 3D so definitely points to the Nvidia card or driver.
I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

Then do a custom install of only the NVidia graphics driver and the PhysX driver.

See if that gets rid of the problem.

JLAF5150 · 17 Mar 2017

Well I still use 3D vision.. I may try and older driver.. I would like to know how you guys read these dmp files to get the info??

BSODHunter · 17 Mar 2017

Hi JLAF5150,

we are using Windows Debugger (WinDBG) to open those .dmp files. There are many Infos u can get from them, bugcheck code & description, failed loaded modules (drivers) and hardware infos.

If u are interested here are some links:

BSOD Index
Driver Reference Table (DRT)
WinDBG - The Basics for Debugging Crash Dumps in Windows 10
Windows BSOD analysis - A thorough usage guide
Common WinDbg Commands (Thematically Grouped)

JLAF5150 · 17 Mar 2017

Hey WOW thank you so much

JLAF5150 · 17 Mar 2017

Well looking into the dmp files it appeared the first dmp might have been a TDR Timeout.. I did install an older driver as it seemed stable before..

I will take a look at those other 2 files later right now I think it is bedtime

JLAF5150 · 18 Mar 2017

Well I had another BSOD and I did not get the file saved.. So I am still having issues and I reinstalled the older driver 376.33..

It BSOD when I went to launch Elite Dangerous..

JLAF5150 · 18 Mar 2017

Well Ztrucker that was part of the problem the NVidia emitter but I found the cause.. IT seems running Win 10 it shuts off the emitter and when launching a Game the emitter causes a BSOD because of a Bug.. There was a post on it and it clicked on this last dmp file..

I found the post over GeForce Forums that described this issue and to fix it you either have to turn on the emitter before launching any game.. I am using Hardware info to reenable the emitter before Launching as to not cause a BSOD.. so this problem should be solved..

Hopefully I do not get anymore BSOD IF so I will let you know but I think this is solved will give it a few more days to be sure..

Thank you Everybody..

Ztruker · 19 Mar 2017

Is this for a nVidia GeForce Wireless 3D Stereo Glasses Kit with Emitter?

JLAF5150 · 19 Mar 2017

Yes It is