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  1.    15 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 7
    OSX, Linux, Windows 10

    Random BSOD surfing/playing games. EC: 0x00000019 BAD_POOL_HEADER


    Hello guys,

    recently on 2 of my computers I noticed a lot of random BSOD with Error Code 0x000000019 (BAD_POOL_HEADER).

    I did memory check (the windows one and memtest), I used commands like:
    Code:
    sfc /scannow
    or:
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
    but nothing, I've always the same problem.

    So, reading the bsod dump, I saw that the problem is caused by tcpip.sys, so I tried to use an other wi-fi adapter on the first computer (and it seems solved) and the cable on the second one (and it seems ok).

    Unfortunately, I need to solve on the second one the problem with my WiFi adapter (through the cable I've a very bad internet connection, through the wifi I can use the 4G LTE connection).

    So I tried to download the drivers from D-Link Site (DWA 140 Revision D2) but nothing, I've always some bsod.

    Specs:
    - Windows 10
    - SSD 120GB SATA 3
    - HDD 1TB SATA 3
    - 16 GB RAM
    - GTX 770 OC 2GB
    - WiFi adapter USB: D-Link DWA-140 Rev.D2

    Security:
    - MalwareBytes 3.0.6
    - Avast Premier

    is it possible that a recently windows update have generated this situation?

    Attached to this thread a lot of exported files from your suggested utility.


    thank you in advance


    edit:
    I tried also to uninstall MalwareBytes and Avast.
    Last edited by Phempt; 15 Mar 2017 at 12:18.
      My ComputerSystem Spec
  2.    15 Mar 2017 #2
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    Please run in an admin command prompt following command
    Code:
    slmgr /dlv
    a pop-up will show within a few moments, please make a screenshot of it and post it.
      My ComputersSystem Spec
  3.    15 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 7
    OSX, Linux, Windows 10
    Thread Starter

    is it normal that appear and close so fast?!
      My ComputerSystem Spec
  4.    15 Mar 2017 #4
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    It shouldn't close unless you tell it to close.
      My ComputersSystem Spec
  5.    15 Mar 2017 #5
    Join Date : Mar 2017
    Posts : 7
    OSX, Linux, Windows 10
    Thread Starter

    is there a way to show this pop-up with another tool? Cause if it can be useful to solve my problem I can try with an other command.
      My ComputerSystem Spec
  6.    15 Mar 2017 #6
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    You may be able to run this command in an admin command prompt when you're in safe mode, before trying another tool
      My ComputersSystem Spec
  7.    15 Mar 2017 #7
    Join Date : Mar 2017
    Posts : 7
    OSX, Linux, Windows 10
    Thread Starter

    Same thing, what I can do? Do you have some idea for this? (this computer has windows installed from 6-7 months, with the same configuration)
      My ComputerSystem Spec
  8.    15 Mar 2017 #8
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    There are a few reasons why this could occur, but some are (I assume) a little unlikely, like a glitch in Windows or malware.
    Let's check your system files to see if the SFC tool finds problems that could cause this pop-up to disappear.



    Random BSOD surfing/playing games. EC: 0x00000019 BAD_POOL_HEADER Diagnostics Test Random BSOD surfing/playing games. EC: 0x00000019 BAD_POOL_HEADER
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of SFC and post it.
      My ComputersSystem Spec
  9.    15 Mar 2017 #9
    Join Date : Mar 2017
    Posts : 7
    OSX, Linux, Windows 10
    Thread Starter

    SFC Scan completed without errors:
    Code:
    C:\Windows\system32>sfc /scannow
    
    Avvio in corso dell'analisi del sistema. Attendere.
    L'operazione richiederą alcuni minuti.
    
    Avvio in corso della fase di verifica dell'analisi del sistema.100% della verifica completato
    
    Protezione risorse di Windows: nessuna violazione di integritą trovata.
    I also tried with:
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
      My ComputerSystem Spec
  10.    15 Mar 2017 #10
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    If this command, in admin command prompt, doesn't work, then open powershell as administrator and run the same command I posted earlier (slmgr /dlv).
    Code:
    licensingdiag.exe -report "%userprofile%\Desktop\license.txt"
    Upload the text file that should be created on your desktop.
      My ComputersSystem Spec

 
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