1.    15 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 2
    windows 10

    35 BSODs since Nov. 2016: video_dxgkrnl_fatal_error


    Hello-
    I am at a loss to solve my BSOD problem, which is occurring with increasing frequency. It is always the same error: video_dxgkrnl_fatal_error. It occurs randomly and without warning. After the BSOD, the NVIDIA GeForce GTX 960M is hidden in the Device Manager and listed as not installed. Restarting the computer does not make the computer find the hidden NVIDIA card. However, the card reappears and functions normally once the system is shut down totally and powered on again. BIOS and drivers should be up to date. Many thanks for any help that you can provide!

    System SpecComputer type:LaptopSystem Manufacturer/Model Numberell Inspiron 15 7000 Series 7559OS:windows 10CPU:Intel (R) Core(TM) i7-6700HQ CPU @ 2.60 GHz, 2601 Mhz, 4 Core(s), 8 LogicalMemory:16GGraphics Card(s):Intel(R) HD Graphics 530, NVIDIA GeForce GTX 960M
      My ComputerSystem Spec
  2.    15 Mar 2017 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    As you said all dumpfiles point to the nvdiadriver.
    I noticed that you are using the generic nvdiadrivers (and intel drivers).
    To my understanding DELL uses often "customized" graphic drivers.

    Did you already uninstall the generic drivers from Nvdia and Intel and reinstall the graphic drivers from the supportpage from DELL Support for Inspiron 15 7000 Series 7559 | Dell US
      My ComputerSystem Spec
  3.    15 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 2
    windows 10
    Thread Starter

    Thanks for the reply. I've installed those drivers from the support page you linked to, though the NVIDIA one was from August 2016. Now I cannot play games on Steam without a more recent update of the NVIDIA driver. So I guess I will install the latest NVIDIA driver rather than the using the dated one from the Dell link. As best practice moving forward, should I rely on drivers listed on my product supportpage rather than those driver updates found by device manager or programs like drive booster?
      My ComputerSystem Spec
  4.    15 Mar 2017 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Best practice is using the "customized" drivers from the DELL supportpage, but as you already noticed those drivers are not often updated by vendors like DELL.
    So if you need to update i would only "manually" update the drivers from Intel and Nvdia and hope they give no problems with your DELL laptop,

    I personly never use progams lik Driver Booster because it often happens they update wrong driver versions etc.
    And i like to stay in control of what is installed on my system.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Random BSODs - can be a few per day, or a few days between BSODs
Hi, I would really appreciate it if anyone could shed any light on this. The PC was originally Windows 7 and I upgraded to Windows 10 last year. The crashes seem to be random, sometimes when it's sitting idle, sometimes whilst I'm working. ...
BSOD Crashes and Debugging
BSOD randomly, VIDEO_DXGKRNL_FATAL_ERROR 0x113, GPU gone after restart
Hello, firstly let me get the specs out of the way. Computer: Dell Inspiron 7559 Laptop CPU:i5 6300HQ GPU: GTX960M, Intel HD 530 RAM:8GB It's a crash that points at the Nvidia drivers, but I've already uninstalled it with DDU, and installed...
BSOD Crashes and Debugging
Office September 2016 updates: Get & Transform in Excel 2016 and Power Query
Source: September 2016 updates for Get Transform in Excel 2016 and the Power Query add-in - Office Blogs
Windows 10 News
Blue Screen When Plugging in HDMI - video_dxgkrnl_fatal_error
93322 Hey guys, I have a Gigabyte laptop P25 upgraded to Windows 10. (GTX 770M) I have a problem only after upgraded to Windows 10. When I go to plug in a display through the HDMI port, the screen flashes for a bit, then the blue screen:...
BSOD Crashes and Debugging
Windows 10 Version 1511 (Updated Apr 2016) at MSDN R. Date: 5/23/2016
Windows 10 Version 1511 (Updated Apr 2016) at MSDN Release Date: 5/23/2016 81572 10586.0.TH2_REFRESH.160426-1409 - "APRIL UPDATE" REVISION RELEASE Source: https://msdn.microsoft.com/en-us/subscriptions/downloads/
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:23.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums