Apparent random BSOD occurences: browsing internet, watching videos...

jessicaeh · 09 Mar 2017

Hello TenForum,

My computer has been crashing for a while now; it seems to be independent of what I am doing on my system. I have tried many things already but to no avail.
Here are the errors I have been seeing with the BSOD:

Critical Process Died
Unexpected Store Exeption

My system:

Dell Venue 11 Pro 7140
Windows 10 Home
Version 10.0.14393
x64

When my problems began and what I have done so far:

I started seeing the BSOD after I installed a program (specifically a Tex Editor, though I forget which one now). Obviously I thought the two were related and so I uninstalled the program. This however didn't change anything; I still kept seeing the BSOD.
Virus scan was run and no issues found.
Ensured my drivers were up-to-date.
I had some HD problems start a few weeks after the inital BSOD problems started; I got the error "No bootable device found" upon start-up. See below for details. I ran the tests chkdsk and sfc to make sure everything was fine there. Again, no issues found from either test.
MemTest was ran to ensure my memory was fine. Again, no issues found.
Formatted and re-installed windows. The crashes still continued.
Researched some more and discovered my BIOS version, A05, had some errors associated with it and so upgraded to A09. The crashes still continued.

My latest BSOD was preceded by an Orange SOD, which I had never seen or heard of. A little research told me it could be related to my GPU and so I checked my driver. It was out of date. That was the only change I made to my system prior to this BSOD.
About my HD issue:

When I would turn my computer on I would infrequently get the error "No bootable device found". I would enter into diagnostics and perform all of the tests. No surprise the HD was not found and obviously not tested. Once the tests were complete I would restart and, without fail, my HD would be recognized and business was as usual.
This is however no longer an issue. I'm not sure what I did to resolve this unfortunately. I went to the Dell website and used their troubleshooting software and performed various stress tests on my system. In addition to the chkdsk and sfc tests I mentioned above, that's the only additional thing I did.
If it's necessary to know my HD is a Liteon LJH-128V2G-11 M.2 2260 128GB.

If any more information is required please let me know.

Thank you in advance for your assistance!
Jessica
Attachment 124359

Ztruker · 09 Mar 2017

There is a A11 BIOS on the Dell web site: Support for Venue 7140 Pro

I suggest updating from A09 to A11.

The latest dump has this in it:

Code:

BugCheck 154, {ffff9680d653c000, ffff848018b10470, 2, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware_disk

win32k.sys is a OS module and not likely to be the cause of the problem. Test your hard drive:

Diagnostics Test
HDD TEST

Run HDTune to

check the health,
scan for errors, not quick scan but full scan
run a benchmark.

You can also try the various options available with chkdsk.

jessicaeh · 10 Mar 2017

Hi Rich,
Thanks for your feedback. I've updated to A11 - so now I just have to wait and see.

I also ran the tests you suggested. See the screenshots below. I couldn't run a benchmark; when I clicked on "Start" it ended immediately.

When I ran the File Benchmark, however, an error occurred and the process exited.

I've ran many options with chkdsk and they turned up no problems.

Thanks for your assistance.
Jessica

EDIT: I tried to run a benchmark again (successfully) and included the results.

Attachment 124410 Attachment 124411 Attachment 124412 Attachment 124433

Ztruker · 10 Mar 2017

If you repeat the File Benchmark test it fails each time with the I/O Error message?

Do you have another hard drive you could use in place of the Liteon 128GB drive? You could clone the Liteon to the other drive then replace the Liteon with the other drive and test for awhile, see if the problem recurs?

jessicaeh · 13 Mar 2017

Yes, I keep getting the I/O error message if I repeat the File Benchmark test.

I do have an external hard drive, but it will take me a while to do what you suggest as I've never done that before :) I will get back to you as soon as I've tried that.

Here are my latest mini dumps. Maybe they show a different story.

Ztruker · 13 Mar 2017

3/11 8:39AM

Code:

BugCheck 154, {ffffa101baa74000, ffffc501bfec8760, 2, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware_disk

3/11 10:33AM

Code:

BugCheck EF, {ffffc8853f17a780, 0, 0, 0}
ETW minidump data unavailable
Probably caused by : memory_corruption

3/13 4:22AM

Code:

BugCheck 154, {ffffb40a1f675000, ffff93812df03b50, 2, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware_disk

Hard drive is still the primary suspect.