Windows 10: Apparent random BSOD occurences: browsing internet, watching videos...

  1.    09 Mar 2017 #1

    Apparent random BSOD occurences: browsing internet, watching videos...

    Hello TenForum,

    My computer has been crashing for a while now; it seems to be independent of what I am doing on my system. I have tried many things already but to no avail.

    Here are the errors I have been seeing with the BSOD:

    • Critical Process Died
    • Unexpected Store Exeption

    My system:

    • Dell Venue 11 Pro 7140
    • Windows 10 Home
    • Version 10.0.14393
    • x64

    When my problems began and what I have done so far:

    • I started seeing the BSOD after I installed a program (specifically a Tex Editor, though I forget which one now). Obviously I thought the two were related and so I uninstalled the program. This however didn't change anything; I still kept seeing the BSOD.
    • Virus scan was run and no issues found.
    • Ensured my drivers were up-to-date.
    • I had some HD problems start a few weeks after the inital BSOD problems started; I got the error "No bootable device found" upon start-up. See below for details. I ran the tests chkdsk and sfc to make sure everything was fine there. Again, no issues found from either test.
    • MemTest was ran to ensure my memory was fine. Again, no issues found.
    • Formatted and re-installed windows. The crashes still continued.
    • Researched some more and discovered my BIOS version, A05, had some errors associated with it and so upgraded to A09. The crashes still continued.

    My latest BSOD was preceded by an Orange SOD, which I had never seen or heard of. A little research told me it could be related to my GPU and so I checked my driver. It was out of date. That was the only change I made to my system prior to this BSOD.

    About my HD issue:

    • When I would turn my computer on I would infrequently get the error "No bootable device found". I would enter into diagnostics and perform all of the tests. No surprise the HD was not found and obviously not tested. Once the tests were complete I would restart and, without fail, my HD would be recognized and business was as usual.
    • This is however no longer an issue. I'm not sure what I did to resolve this unfortunately. I went to the Dell website and used their troubleshooting software and performed various stress tests on my system. In addition to the chkdsk and sfc tests I mentioned above, that's the only additional thing I did.
    • If it's necessary to know my HD is a Liteon LJH-128V2G-11 M.2 2260 128GB.

    If any more information is required please let me know.

    Thank you in advance for your assistance!
    Attachment 124359
      My ComputerSystem Spec

  2. Posts : 5,685
    Windows 10 Pro X64 16299.192
       09 Mar 2017 #2

    There is a A11 BIOS on the Dell web site: Support for Venue 7140 Pro

    I suggest updating from A09 to A11.

    The latest dump has this in it:
    BugCheck 154, {ffff9680d653c000, ffff848018b10470, 2, 0}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : hardware_disk
    win32k.sys is a OS module and not likely to be the cause of the problem. Test your hard drive:

    Diagnostics Test

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.

    You can also try the various options available with chkdsk.
      My ComputersSystem Spec

  3.    10 Mar 2017 #3

    Hi Rich,
    Thanks for your feedback. I've updated to A11 - so now I just have to wait and see.

    I also ran the tests you suggested. See the screenshots below. I couldn't run a benchmark; when I clicked on "Start" it ended immediately.

    When I ran the File Benchmark, however, an error occurred and the process exited.

    I've ran many options with chkdsk and they turned up no problems.

    Thanks for your assistance.

    EDIT: I tried to run a benchmark again (successfully) and included the results.

    Attachment 124410Attachment 124411Attachment 124412Attachment 124433
    Last edited by jessicaeh; 10 Mar 2017 at 07:59.
      My ComputerSystem Spec

  4. Posts : 5,685
    Windows 10 Pro X64 16299.192
       10 Mar 2017 #4

    If you repeat the File Benchmark test it fails each time with the I/O Error message?

    Do you have another hard drive you could use in place of the Liteon 128GB drive? You could clone the Liteon to the other drive then replace the Liteon with the other drive and test for awhile, see if the problem recurs?
      My ComputersSystem Spec

  5.    13 Mar 2017 #5

    Yes, I keep getting the I/O error message if I repeat the File Benchmark test.

    I do have an external hard drive, but it will take me a while to do what you suggest as I've never done that before I will get back to you as soon as I've tried that.

    Here are my latest mini dumps
    . Maybe they show a different story.
      My ComputerSystem Spec

  6. Posts : 5,685
    Windows 10 Pro X64 16299.192
       13 Mar 2017 #6

    3/11 8:39AM
    BugCheck 154, {ffffa101baa74000, ffffc501bfec8760, 2, 0}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : hardware_disk
    3/11 10:33AM
    BugCheck EF, {ffffc8853f17a780, 0, 0, 0}
    ETW minidump data unavailable
    Probably caused by : memory_corruption
    3/13 4:22AM
    BugCheck 154, {ffffb40a1f675000, ffff93812df03b50, 2, 0}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : hardware_disk
    Hard drive is still the primary suspect.
      My ComputersSystem Spec


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