"Your PC encountered a problem and needs to restart." - Round 2.

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  1. Posts : 14,903
    Windows 10 Pro
       #51

    As I see it, the best thing to do now is waiting for a few (3+) crashes to occur hoping we have some luck with the event logs.
      My Computers


  2. Posts : 252
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #52

    axe0 said:
    As I see it, the best thing to do now is waiting for a few (3+) crashes to occur hoping we have some luck with the event logs.
    I just now had another crash. I was using my computer (only light usage - I was only using a web browser to fill out some information on a web page), when my screen suddenly went black for a few seconds and my computer automatically restarted.

    Here's the information from BlueScreenView:

    ==================================================
    Dump File : 050817-22484-01.dmp
    Crash Time : 5/8/2017 11:17:47 PM
    Bug Check String :
    Bug Check Code : 0x00000124
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffff9a0a`719088f8
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+6b3827
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 10.0.14393.1066 (rs1_release_sec.170327-1835)
    Processor : x64
    Crash Address : ntoskrnl.exe+6b3827
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\050817-22484-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 14393
    Dump File Size : 262,144
    Dump File Time : 5/8/2017 11:18:02 PM
    ==================================================

    And here's the ZIP file containing all of the detailed information:

    Attachment 134185

    I'll try not to perform a system restore unless necessary. But this time, I'm currently noticing some possible issues with the way that my system is working right now, so I might have to. I'll notify you if I do wind up having to perform a restore.

    EDIT: What I thought was an issue with how my system is running post-crash seems to have been a false alarm. It appears that I ought to be able to avoid restoring my system for the time being.
    Last edited by hbenthow; 09 May 2017 at 01:04.
      My Computer


  3. Posts : 926
    Windows 10 Pro
       #53

    Code:
    0x00000124:    WHEA_UNCORRECTABLE_ERROR (9.05.2017 06:17:47) [Windows 10] 
     
    CAUSED BY:     0x124_AuthenticAMD_PROCESSOR_BUS_PRV    
     
    WHEA Notify:   Machine Check Exception 
         Type:     BUS error 
         Error:    BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4) 
     
    PROCESS:       System 
     
    Usual causes:  Hardware, Incompatibility, May be driver corruption

    Seems a Problem which goes to the direction "processor problem". Maybe there are problems with the clocks or the temperature.

    Did u overclock? Because there is the overclocking software AMD Overdrive installed.
    Code:
    Process C:\Program Files (x86)\AMD\OverDrive\AODAssist.exe

    U should revert all OC settings in this application to stock settings. After that u should completely remove this software from your system because its known for causing bluescreens.

    So mate, if this fixes your problem you owe us a crate of beer
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #54

    @BSODHunter, please read this post for an explanation what the WHEA error means.
      My Computers


  5. Posts : 926
    Windows 10 Pro
       #55

    Yes. AMD Overdrive can cause this
      My Computer


  6. Posts : 14,903
    Windows 10 Pro
       #56

    BSODHunter said:
    Yes. AMD Overdrive can cause this
    I know, did you think the OP responded? :)
      My Computers


  7. Posts : 252
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #57

    BSODHunter said:
    Seems a Problem which goes to the direction "processor problem". Maybe there are problems with the clocks or the temperature.

    Did u overclock? Because there is the overclocking software AMD Overdrive installed.
    Code:
    Process C:\Program Files (x86)\AMD\OverDrive\AODAssist.exe

    U should revert all OC settings in this application to stock settings. After that u should completely remove this software from your system because its known for causing bluescreens.
    This is a long story, but here's a short version. One of the things that I checked when troubleshooting this BSOD problem was my CPU temperature. I found out that my CPU gets hot at times (sometimes over 70 degrees Celcius). I tried various things, including replacing my thermal paste. It turns out that the overheating was because of a built-in overclocking feature in my CPU called AMD Turbo Core, which causes my 3.4 Ghz processor to go all the way up to 3.6 Ghz when it thinks it needs to. Whenever Turbo Core kicks on, my CPU starts to overheat. I've read that as bad as this is, it's actually a very normal occurrence on a computer with a stock processor (such as mine).

    In some computers, this feature can be disabled in the BIOS. In mine, it cannot. So I had two options. One is to turn my maximum CPU power down to 99% in Windows Power Options (which works perfectly and completely prevents overheating, but underclocks my processor down to 3.0 Ghz, thus losing 0.4 Ghz of processor power).

    Another option is to install AMD Overdrive and use it to disable Turbo Core (without enabling any overclocking features). I downloaded and installed AMD Overdrive for this purpose. However, its results proved unsatisfactory to me. You see, my settings did not stay permanent. Whenever I restarted my computer, Turbo Core was enabled again. So I stopped using it after less than a day of having it installed. Yes, it's still installed on my computer, but it's not being used. I went back to the Windows Power Options solution (unsatisfactory though it may).

    In a nutshell, though, AMD Overdrive was installed on my system as an attempt to solve a heating problem that I used to have, which I suspected at the time may have been the cause of these BSODs (something I now find doubtful, as I'm still getting crashes even after solving the overheating problem). In other words, it was installed as an attempt to solve this BSOD problem. I have never used it or anything else to intentionally overclock my system.
      My Computer


  8. Posts : 926
    Windows 10 Pro
       #58

    allright, I understand. Then, like axe0 said, we have to wait for more BSODs.

    But in your case its like an car which vibrates like crazy while driving. U begin with doing some tests, analysis and so on. Then u begin to change the easy things, like the tires. But is wont dissapear....then u begin to change all mounts and components, clutch, transmission, turbo, motor, and so on. Everything. At the end u loose many hours of your lifetime and the problem ist just an technical design failure which cant be fixed.
      My Computer


  9. Posts : 252
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       #59

    I recently had a thought: could my uninterruptable power supply possibly have anything to do with these BSODs? I have my computer plugged into an APC uninterruptable power supply, and I have a USB cable running from said UPS to my computer (which allows my computer to monitor it).

    I don't know whether it's relevant, but restarting (via a clicking the "restart" option in the Windows start menu) my computer always causes the UPS readings within Windows to be incorrect (more specifically, to wrongly claim that the battery is not charged or charging), which can easily be fixed by unplugging then re-plugging the USB cable. (This is a slight nuisance.) However, turning my computer off and manually starting it again does not cause this problem (unlike a regular restart).

    Also, it appears that whenever the electrcicity goes out and my UPS' battery has to supply power to my computer, Catalyst Control Center will not start up the next time that I restart my computer, or indeed ever again until I unplug the computer power cord for 30 seconds and plug it back in.

    I've also had a couple of weird incidents where my computer would get permamently stuck at the initial BIOS bootup screen when powering up, although I suspect that that may have been due to a faulty external USB hard drive enclosure that I happened to have hooked up to my computer at that time.
      My Computer


  10. Posts : 14,903
    Windows 10 Pro
       #60

    Could you check the 3.3v, 5v and 12v values in the BIOS and let us know what they are.
      My Computers


 

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