Windows 10: "Your PC encountered a problem and needs to restart." - Round 2.

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  1. Posts : 13,351
    Windows 10 Pro
       07 May 2017 #41

    Glad you explained it :)


    Another 'going back to', this time because I'm having some issues with gathering information about the crashes to find some patterns.

    No. I entirely restored my system to its pre-crash state using Macrium system image backups after each crash. I always saved the crash data (dump files, etc) before restoring my system, though. As I restored my system to its pre-crash state each time, I eliminated any possible operating system damage caused by the crashes themselves.
    What you're trying to do is exactly what the BSOD is meant to do, preventing OS corruption and/or personal data corruption.
    The BSOD occurs when it sees that something is breaking rules in the kernel, it saves the data in the RAM so others can have a look at it and safely shuts down the system to prevent (further) corruption. In certain crashes there is already corruption, it is only caught when the corruption is being accessed, but userdata corruption and OS corruption is rare to occur.
    The crashes do not cause any damage to the system, if they somehow do then there is an entirely different problem with the OS since the crashes are meant to protect your system.

    The risk of important data being removed when restoring to a date before the system crashes is quite high, I ask you to not do this anymore while troubleshooting.
      My ComputersSystem Spec


  2. Posts : 172
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       07 May 2017 #42

    axe0 said: View Post
    The risk of important data being removed when restoring to a date before the system crashes is quite high, I ask you to not do this anymore while troubleshooting.
    I see. I had thought that since I saved the information each individual crash, all needed data would be preserved. I hadn't thought about the possibility of detecting patterns over multiple crash dumps at the time.
      My ComputerSystem Spec


  3. Posts : 13,351
    Windows 10 Pro
       07 May 2017 #43

    I noticed 0x124 crashes, they are mostly solved by patterns. The 0x124 minidumps mainly save the reason why a BSOD was called but not the cause. With patterns we can identify possibilities for causes and solutions to resolve the crashes.
      My ComputersSystem Spec


  4. Posts : 172
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       07 May 2017 #44

    axe0 said: View Post
    I noticed 0x124 crashes, they are mostly solved by patterns. The 0x124 minidumps mainly save the reason why a BSOD was called but not the cause. With patterns we can identify possibilities for causes and solutions to resolve the crashes.
    Is it possible for you to determine any patterns by comparing information from the multiple dumps that I shared here?
      My ComputerSystem Spec


  5. Posts : 13,351
    Windows 10 Pro
       07 May 2017 #45

    I've been unable to find proper onces, I need more data from around the time of the crashes.
      My ComputersSystem Spec


  6. Posts : 172
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       07 May 2017 #46

    axe0 said: View Post
    I've been unable to find proper onces, I need more data from around the time of the crashes.
    What kind of data? Is it data that is likely gone now due to my system restorations, or something that could still exist?
      My ComputerSystem Spec


  7. Posts : 13,351
    Windows 10 Pro
       07 May 2017 #47

    Mainly the data from event logs
      My ComputersSystem Spec


  • Posts : 172
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       07 May 2017 #48

    axe0 said: View Post
    Mainly the data from event logs
    Would any of the events logs that I currently have on my computer be useful? And if so, what would be the best way to export all of them?
      My ComputerSystem Spec


  • Posts : 13,351
    Windows 10 Pro
       08 May 2017 #49

    The event logs you still have is collected by the DM Log Collector, I've already gone through it.
      My ComputersSystem Spec


  • Posts : 172
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       08 May 2017 #50

    axe0 said: View Post
    The event logs you still have is collected by the DM Log Collector, I've already gone through it.
    Ah, I see.
      My ComputerSystem Spec


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