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BSOD when using Teamviewer to Online game (machine check exception)
Hi all,
I just buy a new computer, and found that there are BSOD when i am using teamviewer to my game, only this will cause BSOD, actually there are no Blue screen, just the screen hang there and i must reboot the computer manually. Below is my minidump file, someone please help, thanks a lot.
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR – Windows System Software — Unique Expertise, Guaranteed Results)
Online Crash Dump Analysis Service
See OSR Online - The Home Page for Windows Driver Developers for more information
Windows 8 Kernel Version 14393 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 14393.0.amd64fre.rs1_release.160715-1616
Machine Name:
Kernel base = 0xfffff802`d2880000 PsLoadedModuleList = 0xfffff802`d2b85060
Debug session time: Fri Mar 3 11:24:18.643 2017 (UTC - 5:00)
System Uptime: 0 days 0:15:48.364
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: ffff9380e1d38860
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
BUGCHECK_STR: 0x9C_GenuineIntel
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: BlackDesert64.
CURRENT_IRQL: f
LAST_CONTROL_TRANSFER: from fffff802d28417a1 to fffff802d29c9f90
STACK_TEXT:
ffff9380`e1d38828 fffff802`d28417a1 : 00000000`0000009c 00000000`00000000 ffff9380`e1d38860 00000000`00000000 : nt!KeBugCheckEx
ffff9380`e1d38830 fffff802`d2841bdb : 00000000`00000008 ffff9380`e1d38b30 00000000`00000000 00000000`00000008 : hal!HalpMcaReportError+0xf5
ffff9380`e1d38980 fffff802`d2841d00 : ffffd40e`442d1c50 ffff9380`e1d38bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x12b
ffff9380`e1d389b0 fffff802`d29d3efb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffff9380`e1d389e0 fffff802`d29d3c84 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffff9380`e1d38b20 00000001`411c1b50 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x184
00000000`40b6ec60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1`411c1b50
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KxMcheckAbort+7b
fffff802`d29d3efb 488d8c2400010000 lea rcx,[rsp+100h]
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nt!KxMcheckAbort+7b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 578998f1
FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_nt!KxMcheckAbort+7b
BUCKET_ID: X64_0x9C_GenuineIntel_nt!KxMcheckAbort+7b
Followup: MachineOwner
The attached file is my computer information using CPU-z
I have tested some cases:
1. BSOD only occur in being remote by other, i can remote to other computer.
2. when i am remote to my computer, if i do not open the game, it will not crash.
3. the game consume about 50% CPU && 50% Memory of my computer.
4. CPU temperature is okay
5. drivers are all updated ( use driver booster Pro to check)