1.    03 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 1
    Windows 10 Pro 64 bits

    BSOD when using Teamviewer to Online game (machine check exception)


    Hi all,

    I just buy a new computer, and found that there are BSOD when i am using teamviewer to my game, only this will cause BSOD, actually there are no Blue screen, just the screen hang there and i must reboot the computer manually. Below is my minidump file, someone please help, thanks a lot.

    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR – Windows System Software — Unique Expertise, Guaranteed Results)
    Online Crash Dump Analysis Service
    See OSR Online - The Home Page for Windows Driver Developers for more information
    Windows 8 Kernel Version 14393 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 14393.0.amd64fre.rs1_release.160715-1616
    Machine Name:
    Kernel base = 0xfffff802`d2880000 PsLoadedModuleList = 0xfffff802`d2b85060
    Debug session time: Fri Mar 3 11:24:18.643 2017 (UTC - 5:00)
    System Uptime: 0 days 0:15:48.364
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
    x86 Processors
    If the processor has ONLY MCE feature available (For example Intel
    Pentium), the parameters are:
    1 - Low 32 bits of P5_MC_TYPE MSR
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of P5_MC_ADDR MSR
    4 - Low 32 bits of P5_MC_ADDR MSR
    If the processor also has MCA feature available (For example Intel
    Pentium Pro), the parameters are:
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
    1 - Bugcheck Type
    1 - MCA_ASSERT
    2 - MCA_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
    3 - MCA_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
    4 - MCA_FATAL
    FW reported a fatal MCA.
    5 - MCA_NONFATAL
    SAL reported a recoverable MCA and we don't support currently
    support recovery or SAL generated an MCA and then couldn't
    produce an error record.
    0xB - INIT_ASSERT
    0xC - INIT_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
    0xD - INIT_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
    0xE - INIT_FATAL
    Not used.
    2 - Address of log
    3 - Size of log
    4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 0000000000000000
    Arg2: ffff9380e1d38860
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    BUGCHECK_STR: 0x9C_GenuineIntel

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: BlackDesert64.

    CURRENT_IRQL: f

    LAST_CONTROL_TRANSFER: from fffff802d28417a1 to fffff802d29c9f90

    STACK_TEXT:
    ffff9380`e1d38828 fffff802`d28417a1 : 00000000`0000009c 00000000`00000000 ffff9380`e1d38860 00000000`00000000 : nt!KeBugCheckEx
    ffff9380`e1d38830 fffff802`d2841bdb : 00000000`00000008 ffff9380`e1d38b30 00000000`00000000 00000000`00000008 : hal!HalpMcaReportError+0xf5
    ffff9380`e1d38980 fffff802`d2841d00 : ffffd40e`442d1c50 ffff9380`e1d38bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x12b
    ffff9380`e1d389b0 fffff802`d29d3efb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffff9380`e1d389e0 fffff802`d29d3c84 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffff9380`e1d38b20 00000001`411c1b50 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x184
    00000000`40b6ec60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1`411c1b50


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!KxMcheckAbort+7b
    fffff802`d29d3efb 488d8c2400010000 lea rcx,[rsp+100h]

    SYMBOL_STACK_INDEX: 4

    SYMBOL_NAME: nt!KxMcheckAbort+7b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 578998f1

    FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_nt!KxMcheckAbort+7b

    BUCKET_ID: X64_0x9C_GenuineIntel_nt!KxMcheckAbort+7b

    Followup: MachineOwner


    The attached file is my computer information using CPU-z



    I have tested some cases:
    1. BSOD only occur in being remote by other, i can remote to other computer.
    2. when i am remote to my computer, if i do not open the game, it will not crash.
    3. the game consume about 50% CPU && 50% Memory of my computer.
    4. CPU temperature is okay
    5. drivers are all updated ( use driver booster Pro to check)
      My ComputerSystem Spec
  2.    04 Mar 2017 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Please use the BSOD posting instruction to provide the Dumpfile BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

 


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