Windows 10: Laptop crashing and shutting down when put in sleep mode Solved

Page 1 of 2 12 LastLast
  1.    03 Mar 2017 #1

    Laptop crashing and shutting down when put in sleep mode


    Hi,

    I'm having a crashing issue with a Toshiba Satellite S855-S5165 laptop. When the computer is put in sleep mode, the screen blacks out and the laptop freezes for ~ 5 minutes. After five minutes the laptop will crash and shutdown, generating a dump file. This happens both on battery and when plugged in. A cursory glance at the dump file indicates that it's a driver problem, but I'm not sure which driver is the culprit.

    The laptop originally shipped with Windows 8. It was upgraded to Windows 10 during the free upgrade period. Toshiba's support site doesn't list any Windows 10 drivers for this model. I've installed the newest Windows 8 / Windows 8.1 drivers listed on the support site, but this hasn't fixed the problem. I've also uninstalled all software that appears to be bloatware. The laptop exhibits no significant issues, other than this sleep problem.

    Attached is the DM Log Collector zip file. Any assistance you can provide would be appreciated!
      My ComputerSystem Spec


  2. Posts : 5,345
    Windows 10 Pro X64 16299.19
       03 Mar 2017 #2

    The latest dump says ndis.sys is the cause. Not likely as this is a Windows 10 OS module. More likely is your network driver.
    You have a Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30). I don't find any Windows 10 drivers for that NIC. The latest is Windows 8.1 X64 here: Download Qualcomm Atheros network driver 2.1.0.21 for Windows 8

    You can try it, see if it makes any difference.


    The 3/2 2:26PM dump shows a problem with your video card/driver:
    Code:
    BugCheck C4, {2000, fffff80dcac748f1, 0, 20504340}
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+648f1 )
    You have a Intel(R) HD Graphics 4000 version 10.18.10.3308 dated 9/15/2013. Try the latest driver here: Downloads for Intel® HD Graphics 4000. There is one dated 5/13/2016 that is worth trying.
      My ComputersSystem Spec

  3.    06 Mar 2017 #3

    Ztruker,

    Thank you for your assistance.

    I've updated the two drivers you listed, but the problem remains. Ndis.sys is still listed as the probable cause. I've uploaded a new DM Log file if you wanted to take a look.

    SFC /scannow completes without any errors, and I've run Driver Verifier with /standard /all parameters for 24 hours with no crashes. Do you think a Windows 10 repair install could fix the problem?


      My ComputerSystem Spec


  4. Posts : 5,345
    Windows 10 Pro X64 16299.19
       07 Mar 2017 #4

    Are you using Ethernet or Wireless to connect? If wireless, then update the Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC or at least try uninstalling iot then reinstalling it.
      My ComputersSystem Spec

  5.    09 Mar 2017 #5

    I'm using Ethernet at the moment. Uninstalling the Realtek Wi-Fi driver and letting Windows 10 find and install a driver doesn't fix the problem. The Wi-Fi driver available on Toshiba's support site doesn't appear compatible with Windows 10, as I get the "driver not found" yellow triangle in Device Manager when installing it. It doesn't appear that Realtek ever released Windows 10 drivers for this network card.
      My ComputerSystem Spec


  6. Posts : 5,345
    Windows 10 Pro X64 16299.19
       09 Mar 2017 #6

    Give this one a try. Not from Realtek but might work. Download Windows 10 x64 drivers for Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
      My ComputersSystem Spec

  7.    10 Mar 2017 #7

    The installer completes without installing a new driver. "No device for update present" is the reason listed.
      My ComputerSystem Spec


  8. Posts : 5,345
    Windows 10 Pro X64 16299.19
       10 Mar 2017 #8

    Rats, I was hoping that would work.
    What about changing the Power Options so the power is not dropped for the WiFi in sleep mode?

    Attachment 124551
      My ComputersSystem Spec

  9.    13 Mar 2017 #9

    Still no change, unfortunately. I also tried disabling both network adapters (Realtek in Device Manager, Athernos LAN in UEFI) with no success.
      My ComputerSystem Spec


  10. Posts : 5,345
    Windows 10 Pro X64 16299.19
       13 Mar 2017 #10

    run dm_log_collector again and upload the zip file, let's see if anything different shows.

    If not, try enabling Driver Verifier:

    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to PART TWO and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier. Enable System Protection if necessary first.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun dm_log_collector and upload the resulting zip file.
      My ComputersSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
laptop turninig to sleep mode in General Support
I started using my laptop on my desk but without battery for longer battery life. from that point my laptop turns sleep mode in 5 minutes after last work, i have it set to never turn asleep at any circumstances, i think i checked all settings...
Laptop frozen after sleep mode in General Support
Acer predator running on Windows 10 , my doesn't wake up after it went it to sleep mode and it be come frozen after that ,any ideas guys ? Plz help thx a lot
HP laptop sleep mode in Installation and Upgrade
Hi - Just installed Win10 on my 4 yr old HP G60535D. Now I have have to re-boot everytime I shut the lid. :shock: Played around with power settings, etc etc but no love. When I first open the lid, I can hear the computer running, a slight mechanical...
Nvidia Win 10 64 bit Driver 353.30 appears to be crashing during sleep mode in build 10162, forcing a reboot. Has anyone else seen this with this driver and/or build? UEFI C-states are configured correctly; any solutions besides the obvious of not...
My computer keeps shutting down after I put it into sleep mode, then when i start it back up it says that it shut down incorrectly. This does not happen all the time, only sporadically. Other times it will not go into sleep mode altogether!...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:49.
Find Us