Laptop crashing and shutting down when put in sleep mode

smt1 · 13 Mar 2017

Attached is a new DM Log Collector file. I'll try running Driver Verifier with those parameters.

Ztruker · 14 Mar 2017

Nothing new. Another 0x00009F bugcheck, either while sleeping or when coming out of sleep.

Check to make sure the WiFi power settings do not allow reduced power, only full or max performance.

smt1 · 15 Mar 2017

I've set Wifi power settings to "maximum performance" in both plugged in and battery mode. I also unchecked "allow the computer to turn this device off to save power" in Device Manager.

Initially I had issues running Driver Verifier with the suggested settings. Either the computer would freeze at boot, or it would bluescreen at boot with a "Multiple IRP Complete Requests" error message. It didn't generate a dump file, unfortunately. I was finally able to get Driver Verifier to run by booting into safe mode, enabling Driver Verifier, and then completing a normal reboot into Windows. Driver Verifier ran for 44 hours with no crashes or bluescreens before I stopped it. The laptop is still crashing when put into sleep mode, though.

Ztruker · 15 Mar 2017

Run dm_log_collector and upload the zip file again please.

The problem appears to be WAN Miniport (SSTP) (\Driver\RasSstp).

Code:

2: kd> !irp ffff9b86009d2a60
Irp is active with 3 stacks 2 is current (= 0xffff9b86009d2b78)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffff9b85fb909050 00000000 fffff800895d1eac-ffff9b85f8631f00 Success Error Cancel pending
           \Driver\RasSstp    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffff9b85f8631f00    
            Args: 00000000 00000000 00000000 00000000

Code:

RasSstp      WAN Miniport (SSTP)    7/15/2016 10:27:11 PM  C:\WINDOWS\system32\drivers\rassstp.sys

Do you run any VPN software?

Here is a similar thread in eightforums: Solved BSOD driver_power_state_failure on restart/shutdown

smt1 · 17 Mar 2017

Success! (mostly). I do use VPN software (FortiClient) on this notebook. After uninstalling FortiClient the laptop properly entered sleep mode. This isn't a great solution, obviously, so I googled a bit and found a poster with a similar issue:

Forticlient Prevents Sleep in Windows 10 | Fortinet Technical Discussion Forums

The last post provided the solution, which is to disable the WAN Miniport (SSTP) device driver. There was no obvious problem with the driver in Device Manager, and uninstalling the driver and letting Windows re-install it didn't fix the problem. I'm not sure why a Microsoft device driver would prevent the computer from entering sleep mode, but disabling it doesn't interfere with the VPN.

I'll mark this as solved, thanks so much for your help.

Ztruker · 17 Mar 2017

Great find. I wonder if WAN Miniport (SSTP) is the cause of some other sleep problems I've seen? I'll keep it in mind for the future.