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  1.    02 Mar 2017 #1
    Join Date : Aug 2015
    Posts : 10
    10 Pro

    BSOD on a random basis - problem with network adapter?


    Hi,

    Recently, I'm getting BSOD on a random basis. Sometimes, it happens while working on a Word document, sometimes while browsing the web etc.

    I was trying to figure out the problem with the "who crashed" tool.
    It recognized problem with tcpip.sys ; e1c65x64.sys (Intel Gigabit network adapter) and sometimes with ntoskrnl.exe.

    I've updated the network adapter to the most recent available drivers from Intel, but I'm getting that BSOD 2-3 times a day.

    Any help would be very appreciated.
    Amir.
      My ComputerSystem Spec
  2.    02 Mar 2017 #2
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro




    BSOD on a random basis - problem with network adapter? Diagnostics Test BSOD on a random basis - problem with network adapter?
     Malware scan

    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    Note   Note
    *(Uncheck trial version in the installation process)

    Please upload the scan logs.
      My ComputersSystem Spec
  3.    06 Mar 2017 #3
    Join Date : Aug 2015
    Posts : 10
    10 Pro
    Thread Starter

    I've made the threat scan with all the suggested tools.

    Some threats (mainly tracking cookies) found and removed, but crashes continues.

    Other findings are false positives.
      My ComputerSystem Spec
  4.    06 Mar 2017 #4
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    I would not call the findings a false positive, there are reasons why the findings are marked as P.U.P.

    Have you used Driver Booster 4 for installing drivers?
      My ComputersSystem Spec
  5.    06 Mar 2017 #5
    Join Date : Aug 2015
    Posts : 10
    10 Pro
    Thread Starter

    Yes, I did used Driver Booster 4 for drivers installation, BUT only after the BSOD begun.

    Latest driver of the Network card was downloaded by me from Intel.

    What is P.U.P ?
      My ComputerSystem Spec
  6.    06 Mar 2017 #6
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Potential Unwanted Program (sometimes Potential Unsafe Program).

    Remove the drivers that DB4 has installed, regardless of when it is been used, it causes problems.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec
  7.    06 Mar 2017 #7
    Join Date : Aug 2015
    Posts : 10
    10 Pro
    Thread Starter

    All specs are updated now.
      My ComputerSystem Spec
  8.    06 Mar 2017 #8
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Looks like you need to download most of your drivers from Intel
    I'd say, visit Intel support page for your motherboard and install the drivers available.
      My ComputersSystem Spec
  9.    06 Mar 2017 #9
    Join Date : Aug 2015
    Posts : 10
    10 Pro
    Thread Starter

    Intel doesn't offer support for Windows 10 for my motherboard.

    As for the network adapter, already did that from Intel. No other available drivers.
      My ComputerSystem Spec
  10.    14 Mar 2017 #10
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro
      My ComputerSystem Spec

 
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