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BSOD Error Code 0xc000021a after attempting to install updates
Where do I even start?
A client of mine came to me with their HP desktop and were saying it could not boot and restore points were not even working. I thought I would have this worked out in no time. I was wrong.
Here is the details for everything:
- Error code is 0X000021a and I can only see it when I, attempt to, boot into Safe Mode (Which all Safe Mode options do not work.)
- Normal booting into the OS results in a mainly blue screen with thin lines and streaks cutting through the screen and nothing is distinguishable.
- I tried System Restore and there is nothing there to access, says Windows.
In this next section, I run commands from the Command Prompt in the Windows Troubleshooting section of the boot.
- SFC scans result in this now: "Windows Resource Protection could not perform the requested operation."
- Chkdsk: Regular Read-Only mode tells me "No further Action is required" and running the extended commands, such as /f /r, takes a huge amount of time and I only did that once. No dice.
- DISM commands seem like such a good idea but I can run only one of them and it does not help me in any way. Say I run "DISM /Online /Cleanup-Image /CheckHealth" it gives me "Deployment Image Servicing and Management Tool. Version 10.0.14393.0.
Error: 50. DISM does not support servicing Windows PE with the /Online option."
And if I try any other DISM commands, more errors, like Error 2.
- System Repair does not work.
I like to fix computers, not just wipe them out and start over. Although, I am at my wits-end here and before I reinstall Windows 10, I figure I would come here first for advice.
Anything is appreciated!
Thanks.