Windows 10: Failure at resume from standby/hibernate: ntoskrnl.exe+14a6f0

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  1. Posts : 5
    Windows 10 x64 Professional
       27 Feb 2017 #1

    Failure at resume from standby/hibernate: ntoskrnl.exe+14a6f0


    Hi,
    sometimes i get a BSOD / Blackscreen when I resume from Hibernate/Standby. I ran Memtest and checked the temperatures. No Problems there. Also all drivers should be up to date AFAIK.

    I looked at the dumps with BlueScreenView and spotted a repeating Crash Adress: ntoskrnl.exe+14a6f0
    The BSOD Message is not similar most time.

    I attached the output from dm_log_collector.exe
    Could someone please analyse the file and give me feedback?

    Thanks

    Daff

    EDIT: new output file.
    Last edited by daff; 28 Feb 2017 at 12:28.
      My ComputerSystem Spec

  2.    28 Feb 2017 #2

    Genuine.txt seems to be valid but I see in the eventlog that there was software used to activate Windows not in the legal way.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputerSystem Spec


  3. Posts : 5
    Windows 10 x64 Professional
    Thread Starter
       28 Feb 2017 #3

    Thanks for your reply @BSODHunter. I have a legal license for my Windows 10 which was created from a Windows 7 license. The tool you found is for activating Office, but I can remove it, if it causes the failure or problems here in the forum.

    Could you find any other problem?
      My ComputerSystem Spec

  4.    28 Feb 2017 #4

    The Problem is, that u will not get support from this forum with not correctly licensed Software Products. Please remove all trails from "K**Aut*" and your actual Installation of Microsoft Office so that we can help you. After that please reupload a new generated zip with dm log collector
      My ComputerSystem Spec


  5. Posts : 5
    Windows 10 x64 Professional
    Thread Starter
       28 Feb 2017 #5

    I just uploaded a new output from dm log collector to my initial post. The event log still contains entries from the illegal tool. Hope that is not a problem...
      My ComputerSystem Spec

  6.    28 Feb 2017 #6

    Code:
    0x00000050:    PAGE_FAULT_IN_NONPAGED_AREA (24.02.2017 18:42:23) [Windows 10] 
     
    CAUSED BY:     NTFS.sys [2.11.2016] * NT File System Driver (Windows System File) 
     
    PROCESS:       svchost.exe 
     
    Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
    Code:
    0x00000139:    KERNEL_SECURITY_CHECK_FAILURE (26.02.2017 23:22:05) [Windows 10] 
     
    CAUSED BY:     dxgkrnl.sys [9.12.2016] * DirectX Graphics Kernel (Windows System File) 
                   nvlddmkm.sys [29.12.2016] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       csrss.exe
    Code:
    0x1000007E:    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (28.02.2017 17:44:58) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
     
    PROCESS:       LockAppHost.ex

    STEP 1:
    Please update NVIDIA Driver to the newest version using DDU:
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.


    STEP 2:
    Please remove Software Thunder Master. Its kown for causing Bluescreens.

    STEP 3:
    Disable or remove Kaspersky and use Defender instead to test.

    STEP 4:
    Please remove all Tuning Utilitys like AVG TuneUp. Its known for causing Bluescreens

    STEP 5:

    did u run memtest 8 passes? If not please do that again



    Failure at resume from standby/hibernate: ntoskrnl.exe+14a6f0 Diagnostic Test Failure at resume from standby/hibernate: ntoskrnl.exe+14a6f0
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
      My ComputerSystem Spec


  7. Posts : 5
    Windows 10 x64 Professional
    Thread Starter
       03 Mar 2017 #7

    I followed the steps and uploaded the results of memtest and another run of dm log collector.
    Before I tried to find other possible problematic drivers using driver verifier. I don't know if that helps but I removed VirtualBox, a Tages driver (copy protection) WinCDEmu and the driver of my Logitech mouse. The dumps I used to find the drivers are in the attached ZIP file. Maybe you can find more details about other problems in it.
      My ComputerSystem Spec

  8.    07 Mar 2017 #8

    RAM seems to be okay then. Did u followed my other steps?
      My ComputerSystem Spec

  9.    07 Mar 2017 #9

    Same what u wrote, these are the drivers which a blamed with verifier:

    Code:
    VBoxNetAdp6.sys [16.01.2017] * Oracle VirtualBox NDIS 6.0 Host-Only Network Adapter Driver * => Downloads – Oracle VM VirtualBox
    BazisVirtualCDBus.sys [27.09.2015] * WinCDEmu virtual CDROM driver - Bazis Inc * => WinCDEmu - the easiest way to mount an ISO. And more...
    atksgt.sys [17.05.2009] * part of a Copy Protection platform developed by Tages SA * => TAGES, the AAA Copy Protection System
    1.
    Did u remove Thunder Master? Its known for causing Bluescreens.

    2.
    U have two security softwares installed at the same Time, thats not good.
    U should remove Kaspersky and AVG and use Defender for testing period.

    3.
    U could try BIOS Version F10b for your Mainboard:
    http://www.gigabyte.de/Motherboard/G...-10#support-dl

    4.
    Because of the older dumps which are very different corrupted hardware is not impossible.

    5.
    Its worth to do a filesystem check:

    Repair Windows Filesystem:

    1. Open an elevated command prompt.
    2. In the elevated command prompt, type these commands below, and press Enter:

    dism /Online /NoRestart /Cleanup-Image /CheckHealth
    dism /Online /NoRestart /Cleanup-Image /ScanHealth
    dism /Online /NoRestart /Cleanup-Image /RestoreHealth

    sfc /scannow

    chkdsk %systemdrive% /F /R /X
    fsutil dirty set %systemdrive%

    SFC:
    The SFC command scans the integrity of all protected system files and replaces incorrect versions with correct Microsoft versions.
    DISM:
    If a Windows image becomes unserviceable, you can use the Deployment Imaging and Servicing Management (DISM) tool to update the files and correct the problem.
    For example, you would use DISM to fix Windows component store corruption when a sfc /scannow command is unable to repair corrupted or modified system files because the component store (source) is corrupted. SFC should be able to repair the files afterwards.
    CHKDSK:
    Checking your drives for errors every once in a while can help fix some performance issues. Drive errors can usually be caused by bad sectors, improper shutdowns, bad software, corruption, physical damage, etc...
    Last edited by BSODHunter; 07 Mar 2017 at 10:35.
      My ComputerSystem Spec


  10. Posts : 5
    Windows 10 x64 Professional
    Thread Starter
       07 Mar 2017 #10

    Yes, I did. Look at the attachment from my last post.
      My ComputerSystem Spec


 
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