Windows 10: BSOD when playing certain games

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  1.    26 Feb 2017 #1

    BSOD when playing certain games


    I get BSOD's when playing certain games; Deus Ex Mankind Divided, Civilization VI, and Witcher 3. However, I don't get BSOD's when playing Crysis 3, or Call of Duty Infinite Warfare. The driver that's causing it is Hal.dll. My PSU is new, and I ran the windows memory test and it reported no errors. I'm at a loss. Crash file is attached.

    Windows 10 - Operating System
    CPU - i5-4590
    GTX 960
    16gb Ram (Hyper Fury)
    Last edited by Plaplace; 28 Feb 2017 at 21:10. Reason: Added Log File
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,415
    Windows 10 Pro X64 17134.191
       27 Feb 2017 #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec

  3.    01 Mar 2017 #3

    Seems to be a Hardware Failure:

    Code:
    0x00000124:    WHEA_UNCORRECTABLE_ERROR (26.02.2017 21:46:36) [Windows 10] 
     
    CAUSED BY:     GenuineIntel [16.07.2016]   
     
    WHEA Notify:   Machine Check Exception 
         Type:     Micro-Architectural Error 
         Error:    Internal unclassified (Proc 3 Bank 4) 
     
    PROCESS:       CivilizationVI.exe 
     
    Usual causes:  Hardware, Incompatibility, May be driver corruption
    Do u have your games on different Harddisks? Or maybe Steam Client is on another Harddisk, but the Game is on C:
    This could explain why some games get no BSOD.
      My ComputerSystem Spec

  4.    01 Mar 2017 #4

    My games were/are on the same hard drive. Which piece of hardware could it be? My drivers seem to be up to date.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       02 Mar 2017 #5




    BSOD when playing certain games Diagnostics Test BSOD when playing certain games
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  6.    03 Mar 2017 #6

    Hard Drive data


    Hard drive reports attached.
    Last edited by Plaplace; 04 Mar 2017 at 20:38. Reason: Uploaded new log
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       04 Mar 2017 #7

    Follow the chkdsk instructions properly, using chkdsk only (without parameter) or through Windows Explorer won't help fix any problem...
      My ComputersSystem Spec

  8.    04 Mar 2017 #8

    Hard Drive


    Uploaded new files
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       05 Mar 2017 #9

    I had hoped chkdsk would do more than deleting redundant security descriptors

    I recommend to replace the 500GB HDD.
      My ComputersSystem Spec

  10.    15 Mar 2017 #10

    New cloned drive


    Used a new drive still getting BSOD
      My ComputerSystem Spec


 
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