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BSOD at random times, Kernel Power 41 (63)
Hi guys,
I need your help with an major issue I am facing right now. I've got two new desktop PCs that I bought about a month ago. One of them is working just fine, while the second keep crashing at random times and the Event Viewer always shows the same critical error Kernel-Power, Event ID 41, Task Category 63.
I tried some of the solutions I found regarding power management, reinstalling the drivers for the video card and USB. None of it worked.
The last crash was yesterday and I managed to take a picture of the screen before it froze.
Here is what the Event Viewer shows:
Code:- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>4</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000400000000002</Keywords> <TimeCreated SystemTime="2017-02-25T14:32:08.665496800Z" /> <EventRecordID>4143</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>DESKTOP-H5DD7SJ</Computer> <Security UserID="S-1-5-18" /> </System>- <EventData> <Data Name="BugcheckCode">292</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0xffffcf8c5970c028</Data> <Data Name="BugcheckParameter3">0xbe000000</Data> <Data Name="BugcheckParameter4">0x800400</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> <Data Name="Checkpoint">0</Data> <Data Name="ConnectedStandbyInProgress">false</Data> <Data Name="SystemSleepTransitionsToOn">10</Data> <Data Name="CsEntryScenarioInstanceId">0</Data> </EventData> </Event>Code:- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-02-25T14:32:12.457043400Z" /> <EventRecordID>4140</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>DESKTOP-H5DD7SJ</Computer> <Security /> </System>- <EventData> <Data Name="param1">0x00000124 (0x0000000000000000, 0xffffcf8c5970c028, 0x00000000be000000, 0x0000000000800400)</Data> <Data Name="param2">C:\Windows\MEMORY.DMP</Data> <Data Name="param3">dc6c8f4d-b1e6-40a3-9684-847169392c45</Data> </EventData> </Event>