BSOD while playing Dota 2 primarily (othertimes too)

mz1815 · 26 Feb 2017

I built my computer a little under a year ago, but over the past few days it is crashing randomly. I looked into if it was heat related with monitoring software, but GPU and CPU temps are fine. It happens more often when I play Dota 2, but I have reinstalled and validated the files. I also reinstalled steam. I attempted to system restore to a point prior to the crashing, however it still persists.

I've been getting different crash codes between through the different crashes however the most common code is Driver IQL Not less than or Equal to.

Thanks in advance.

lifetec · 27 Feb 2017

Many different bugcheck in the dumpfiles.
The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:

- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. Please stop at least during troubleshooting.
- compatibility issues (3rd party hardware/drivers)
- low-level driver/system problems within windows (SFC/DISM) See this tutorial
SFC Command - Run in Windows 10
- faulting (broken) hardware (several different procedures used to isolate the problem device)
- or even malware.

Start with updating your BIOS, the latest version is 3016, you are on version 908.
Also update all your drivers tot the latest versions from your supportpage Access Denied

mz1815 · 28 Feb 2017

Updated the BIOs, am not overclocking, attempted the SFC didnt find anything, Attempted to reset Windows 10 but then it gave me a BSOD during the reset which was related to memory failure so I tried to do a memory diagnostic and it passed. The BSODS are infrequent but enough to make me worry to play online games.

BSODHunter · 01 Mar 2017

Hi,

after all the stuff u have done u should upload a new zip generated with dm log collector.

mz1815 · 03 Mar 2017

Attachment 123440
Okay just an update some seriously wrong stuff is happening now. The crashes are often relating to a USBHUB error
However my screen will go to black for a short amount of time (5-10 seconds) and then the clock time changed to 11/11/2308.

lifetec · 03 Mar 2017

Is your CMOS battery properly seated in your Mobo or it even might be a faulty battery.

How old is your PSU?

mz1815 · 07 Mar 2017

lifetec said:

Is your CMOS battery properly seated in your Mobo or it even might be a faulty battery.

How old is your PSU?

I attempted to switch out the battery I also reset my cmos psu is only about 8 months old but I tried with different psu so I have basically brought it down to between the motherboard and the cpu and I'm like 90% sure it's the motherboard (purchasing new motherboard to solve this once and for all)

BSODHunter · 08 Mar 2017

Are u sure u updated your BIOS correctly? In your last zip upload I see the old version:

BIOS: 0908

Theres a much newer version. U should update to this version because there are many fixes in it:
http://dlcdnet.asus.com/pub/ASUS/mb/...-ASUS-3202.zip

Code:

Fix Memory Frequency mismatch issue

Because the BIOS update fixes memory frequency mismatches we should wait until u updated your BIOS before doing the next steps.

U should also remove MSI Afterburner and NZXT. Its known for causing bluescreens.

mz1815 · 11 Mar 2017

MSI afterburner and NZXT were installed after the crashes to check system information. Not sure if the old BIOs would appear for older crashes still in the dump files I'm not if the zip maker takes the crashes that were while the computer was running the old BIOs.

Okay so I have now used a different motherboard, ram, psu, ssd. THe last component of the original build is the CPU, would this be causing the crashes? I can't access the new windows installation (no internet as its just on a test bench of sorts) (that was made with a new media installation tool). Is there any chance that the cause of the BSODs is a faulty CPU? I tried the new motherboard first with the old RAM, after the crashing persisted through that I installed new RAM with the new motherboard and the crashing persisted. I then installed a new SSD with a new installation of windows and the system still crashes (now without error codes in the BSOD or the BSOD just covers half the screen and then turns black and restarts.)

lifetec · 12 Mar 2017

Test your CPU and also your GPU

BSOD just covers half the screen and then turns black and restarts

CPU Stress Tests:

Intel Processor Diagnostic Tool (works in Windows)
Only need to run 1 or 2 of the tests under most circumstances.
https://downloadcenter.intel.com/dow...iagnostic-Tool

Prime95 Stress test your cpu
See this tutorial Prime95 - Stress Test Your CPU
Note

Run Prime95 for up to three hours, unless errors occur sooner. Depending on temperatures feel fee to run the test for longer to thoroughly test overclock or system stability
Warning

While running Prime95 your CPU will become incredibly hot, it is imperative that you keep a constant watch of your CPU temperature with a system monitoring utility such as Speccy, Speedfan or HWMonitor. If your CPU temperature does reach dangerous levels stop the Prime95 stress test to prevent inflicting damage on your CPU.
Videotest Furmark
To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit

What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")