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  1.    23 Apr 2017 #11
    Join Date : Feb 2017
    Posts : 14
    Windows 10
    Thread Starter

    Thanks for the advice, will start backing things up.

    Here's the dump:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Just to make sure I won't download the wrong driver, it's this one right:
    Download IntelĀ® Rapid Storage Technology (IntelĀ® RST)
    (sorry, most of this is mumbo-jumbo to me)
      My ComputerSystem Spec
  2.    23 Apr 2017 #12
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Yes, that is the one I would go with. It looks like the latest 64 bit driver.
      My ComputersSystem Spec
  3.    23 Apr 2017 #13
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    MEMORY.DMP shows same error:
    Code:
    BugCheck 154, {ffffbd0d9e24e000, ffffe600d89cbff0, 2, 0}
    Probably caused by : hardware_disk
    If the new Intel RST doesn't fix this you need to look at replacing the hard drive.
      My ComputersSystem Spec
  4.    24 Apr 2017 #14
    Join Date : Feb 2017
    Posts : 14
    Windows 10
    Thread Starter

    I ran the error scan twice more for good measure,which came up empty both times:
    https://s28.postimg.org/esy2e5obx/Screenshot_619.png

    So I'm hoping it's the RST driver, which could make sense as I remember using a programme called "DriverBooster" about half a year back which I was later told could have a detrimental effect on your computer. Problem is, when I run the RST Driver installer, it gives me an error:

    The setup program ended prematurely due to the following error:
    This platform is not supported.

    Log:
    Attachment 131729
      My ComputerSystem Spec
  5.    24 Apr 2017 #15
    Join Date : Feb 2017
    Posts : 14
    Windows 10
    Thread Starter

    I ran the Intel Driver Update Utility to see which ones were outdated, which only found that my Graphics Driver could be updated (done now).

    Since the RST Driver page mentioned "For Intel Platforms not supported above, visit the RAID version 14.8.0.", I also tried that version, but again I received the same error message.
      My ComputerSystem Spec
  6.    24 Apr 2017 #16
    Join Date : Apr 2017
    Posts : 8,821
    windows 10 professional version 1607 build 14393.969 64 bit

    In case aI missed it did you go into your bios and run extensive component tests on your internal hard drive? Were you able to place your product number or serial number into the computer manufacturer's web site to get the most up to date driver for your configuration?
      My ComputerSystem Spec
  7.    24 Apr 2017 #17
    Join Date : Feb 2017
    Posts : 14
    Windows 10
    Thread Starter

    I didn't - how do I run tests from the BIOS?

    I was able to enter my serial number into the Toshiba website, and it finds plenty of drivers, but none under "RST". Is there any other driver I'd have to download from here?
      My ComputerSystem Spec
  8.    24 Apr 2017 #18
    Join Date : Apr 2017
    Posts : 8,821
    windows 10 professional version 1607 build 14393.969 64 bit

    Quote Originally Posted by Jorice View Post
    I didn't - how do I run tests from the BIOS?

    I was able to enter my serial number into the Toshiba website, and it finds plenty of drivers, but none under "RST". Is there any other driver I'd have to download from here?
    Each computer manufacture has a F key to press that opens the bios. There is also another F key that goes directly to the bios UEFI diagnostics so that you don't have to navigate. For HP for example clicking the F10 key during boot goes to the bios where you can navigate and clicking F2 goes to the bios diagnostics. Once in the bios you can run extensive tests which may take 4 to 5 hours and then wake up in the morning to see the results. Alternatively you can run a component test for any hardware of concern. So for you you may want to run either the extensive tests on everything or the component tests on your HD.
    If your problem is related to your HD drivers you can go to device manager and expand disk drives. There you can right click on any of the drives and view properties and drivers. For any Microsoft driver you can update or uninstall and then get a new driver after reboot. The other drivers are best downloaded from the computer manufactures web site as they have been tested. On occasion you can go directly to Nvidia or Intel web sites and download drivers but they will most often recommend that you first try the drivers from the manufacture's web site.
      My ComputerSystem Spec
  9.    24 Apr 2017 #19
    Join Date : Feb 2017
    Posts : 14
    Windows 10
    Thread Starter

    I uninstalled and reinstalled the hard disk driver (it was a Microsoft one) even though it said I already had the latest version, and I'll be doing the BIOS tests later today, and report back here.
      My ComputerSystem Spec
  10.    24 Apr 2017 #20
    Join Date : Feb 2017
    Posts : 14
    Windows 10
    Thread Starter

    I can't find any type of diagnostics in the BIOS, and googling didn't result in information about such a feature for my laptop.

    However, my PC hasn't crashed again yet, and while booting into the BIOS (which failed a few times because I didn't use the right key) Windows started up flawlessly each time, which hasn't happened in a long time. I wonder if reinstalling the hard disk driver somehow already did the trick?
      My ComputerSystem Spec

 
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