dm log collector.exe "generating msinfo report" taking an hour

Uni · 22 Feb 2017

Hi.
I am hoping to post a BSoD issue but the dm log collector executable is taking quite long. I see it should take a while, but just wondering if it has stopped?

The green bar has been in the same position for at least an hour (see attached).

My original BSoD occurred 5 days ago, which I have partially fixed but their are remaining issues: the Office suite (365 Pro Plus), Acrobat Reader, Windows Defender and possibly more wont open. Also, getting error code 0x800b0100 after Start-up and 0x80070057 when trying to use Windows Troubleshoot.

Have attached a copy of Dump Files and an Event Log (via Reliability test).

Ztruker · 22 Feb 2017

Kill it, then run it again but try right clicking on dm_log_collector.exe and select Run as Administrator. See if that allows it to finish.

Take about two minutes to run o n my system.

Uni · 22 Feb 2017

No luck. Been over 10 minutes now. I also tried Saving a copy of MSINFO32.txt from within Windows 10, but it hangs at the "Printing" stage again.

However, on Cancel, I get a further list, see pic.

Ztruker · 22 Feb 2017

Try running this from a Elevated Command Prompt:

msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"

Does that complete?
How many printers do you have?
Are they all connected and powerd on?

Uni · 22 Feb 2017

Same result, hanging up at Printing stage but returned to the command line prompt when Cancel was selected. The first method (after selecting Cancel) actually made a zip file on Desktop - maybe this will be enough?

My one printer has been off all day. It works over Wi-Fi.

Uni · 22 Feb 2017

I have attached the zip file, in case it is of any use. Thanks for your help, by the way.

Geoff.

Ztruker · 22 Feb 2017

Maybe turn the printer on? I don't see why it would matter but what the heck, worth a shot.

I don't see a new zip file.

Uni · 22 Feb 2017

I can see the zip file attached, dated 22-02-2017 225229.

Printer turned on. Will try again.

Update: Still hangs on Printing, with printer turned on. I may be offline for a few (8) hours.

Ztruker · 22 Feb 2017

Zip had everything but msinfo32.nfo so that's good. Last dump indicates a problem with iaStor.sys.

Code:

ffffe600`ee3f98b8  fffff800`21600418*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
 dump_iaStor+0x418

The one installed is old: 13/04/2010 17:44:16 C:\WINDOWS\system32\drivers\iaStor.sys.
Driver Description: Intel Storage drivers
Driver Update Site: Drivers & Software

I don't see anything newer, maybe you will have better look searching. The last one I found was for Windows 7 X64 and has the same date as what you already have installed.

Uni · 23 Feb 2017

Thanks Rich. Just back online now.

I had left my laptop in sleep mode for past 20 hours. I've just opened it up, and some unknown device is being installed, very slowly. I didn't expect this. Have you any idea what this device may be - I certainly didn't request it?

Would it be safer to stop it?

Geoff

Added: Do you know if I can stop the install, and check what was trying to be installed (e.g. failed installation, logged somewhere)?

Update: I closed it down, not knowing if it was a legitimate "device" install.