dm log collector.exe "generating msinfo report" taking an hour

Please choose 'save all events in custom view...' instead, that way we can have a closer look at the events.

EDIT: of course, upload the saved events :)

Uploaded zip file of .evtx
Original file size = 1 MB

Thanks for help so far.

Please reupload it, I can't find it anywhere.

Just uploaded it

It looks like both hard drives are in a bad shape.
I notice a chkdsk log, chkdsk without any parameter in command prompt or via Windows Explorer unfortunately won't help much.

Going back to the requirements for a clean install, it may help fix problems but it will also result in new problems with the amount of errors. Recommendation, replace both hard drives and clean install on a new hard drive.

The logs report errors starting around november last year.

Mainly these 2 event errors are present, which is why I said 'both'.

Code:

The driver detected a controller error on \Device\Harddisk1\DR1.
The driver detected a controller error on \Device\Harddisk2\DR29.

Since you're in a different country I cannot give proper advice where to get a hard drive.

If you can afford it, I would suggest to get a similar HDD which is 50% larger or if the laptop isn't too old get a SSD instead.