dm log collector.exe "generating msinfo report" taking an hour

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  1. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       25 Feb 2017 #21

    Please choose 'save all events in custom view...' instead, that way we can have a closer look at the events.

    EDIT: of course, upload the saved events :)
      My ComputersSystem Spec


  2. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #22

    Uploaded zip file of .evtx
    Original file size = 1 MB

    Thanks for help so far.
    Last edited by Uni; 25 Feb 2017 at 16:21. Reason: re load etvx file
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       25 Feb 2017 #23

    Please reupload it, I can't find it anywhere.
      My ComputersSystem Spec


  4. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #24

    Just uploaded it
    Last edited by Uni; 25 Feb 2017 at 16:34. Reason: Upload evtx again
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       25 Feb 2017 #25

    It looks like both hard drives are in a bad shape.
    I notice a chkdsk log, chkdsk without any parameter in command prompt or via Windows Explorer unfortunately won't help much.

    Going back to the requirements for a clean install, it may help fix problems but it will also result in new problems with the amount of errors. Recommendation, replace both hard drives and clean install on a new hard drive.
      My ComputersSystem Spec


  6. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #26

    That sound drastic. PC was working well until I tried to install MySQL just over a week ago. But, you are the expert.
    Do I have two hard drives on this laptop?
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       25 Feb 2017 #27

    The logs report errors starting around november last year.

    Mainly these 2 event errors are present, which is why I said 'both'.
    Code:
    The driver detected a controller error on \Device\Harddisk1\DR1.
    The driver detected a controller error on \Device\Harddisk2\DR29.
      My ComputersSystem Spec


  8. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #28

    Okay, I was working on large files (Word, Excel) and laptop was labouring at times.
    I appreciate your help. Any advice on where to get (and what) hard drives. My system specs show Hitachi HTS 5450....A300.
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,781
    Windows 10 Pro
       25 Feb 2017 #29

    Since you're in a different country I cannot give proper advice where to get a hard drive.

    If you can afford it, I would suggest to get a similar HDD which is 50% larger or if the laptop isn't too old get a SSD instead.
      My ComputersSystem Spec


  10. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       25 Feb 2017 #30

    Okay. Thank you. Are you quite certain my hard drive (s) has failed?
      My ComputerSystem Spec


 
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