Windows 10: BSOD when turning off receiver, nvhda64v.sys has failed. Solved

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  1.    20 Feb 2017 #1

    BSOD when turning off receiver, nvhda64v.sys has failed.

    Not sure what has caused this spontaneous problem to occur, perhaps a recent NVIDIA update, but I am not sure. My monitor and Sony TV are connected to my Yamaha receiver via HDMI. Whenever I am finished extending to the TV and turn off the receiver/TV there is a ~40% chance I get the BSOD. Oddly enough, if I do not get the BSOD and turn the receiver/TV back on, the playback device responsible for my speakers' sound dissapears and will not return unless I restart the computer. These issues are less than 2 weeks old. The stop code is: System_Thread_Exception_Not_Handled. What failed is: nvhda64v.sys, which I believe is the HDMI Audio Driver from NVIDIA. In response, I attempted reinstalling all NVIDIA drivers to no avail. Additionally, I reinstalled windows last night, but the problem persists. Any help would be much appreciated.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       21 Feb 2017 #2

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 4, please remove them as it may cause trouble.

    An easy way to get remove these drivers is by using a restore point prior the installation.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec

  3.    21 Feb 2017 #3

    Hello axe0,

    Thanks for your reply. I did not attempt a restore point, but I did uninstall/reinstall the drivers, then performed a fresh windows install so I don't know if I can restore anymore. I have updated all of my system specs now.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       21 Feb 2017 #4

    I hope you haven't used that program since the fresh Windows install? :)
      My ComputersSystem Spec

  5.    21 Feb 2017 #5

    Sorry, what program are you referring to? Additionally, I forgot mention in my initial post that I also get a BSOD instantly if I put the computer in sleep.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       21 Feb 2017 #6

      My ComputersSystem Spec

  7.    21 Feb 2017 #7

    Oh sorry I did not see that message, yes I have ran DB4 to fix the middle button on my mouse. I can't remember whether or not I installed DB4 before the first BSOD occured. I first installed DB4 on Feb 14. Is there a way to check if there was a BSOD before that date?
    Attached is a list of the drivers I have updated with DB4, I don't see any NVIDIA drivers inside. Aside from DB4 I have manually updated my Asmedia USB3.0 controller to get my usb 3.0 working properly. Will I require a fresh windows install to continue?

    Edit: I'm not 100% sure if I am interpreting this program correctly, but in BlueScreenView, when I click on the dump file 022017-19593-01.dmp, underneath it it says there is filename nvhda64v.sys in red with a time string of Jan 13 2017, can I assume that this occured before I touched DB4?
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       21 Feb 2017 #8

    It looks like DB4 mainly touched Intel drivers, it is highly recommend to install drivers mainly from ASUS only. Download Intel and ASMedia drivers from ASUS to get rid of the installed drivers by DB4.
      My ComputersSystem Spec

  9.    21 Feb 2017 #9

    Alright so DB4 changed:

    1. ASMedia 3.0 controller
    2. bluetooth driver
    3. intel gigabit network driver
    4. a group of Intel chipset drivers (usb host controllers, lpc controller, PCI-to-PCI bridges, SM Bus Controller, Memory controller)

    I have manually downloaded a driver for all of them from their respective pages and have installed them on top of the previous versions, except for the Bluetooth driver which I just uninstalled. For the intel chipset drivers I installed something called Intel Chipset Device Software (INF Update Utility) which has the version, date 1/17/2017, however some of the intel chipset drivers listed above did not change (I checked using device manager, their versions and dates did not change). Not sure what to do at this point, I am willing to reinstall windows again, but if I choose the option to keep my personal files, will it restore all original driver versions as well?
    Last edited by babaganoosh675; 21 Feb 2017 at 13:29.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       21 Feb 2017 #10

    but if I choose the option to keep my personal files, will it restore all original driver versions as well?
    No, only your personal files are left intact. Programs, drivers, software settings, and all other stuff not related to personal files are reverted to the default (or removed)
      My ComputersSystem Spec

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