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  1.    17 Feb 2017 #1
    Join Date : Aug 2015
    Posts : 59
    Windows 10

    BSOD On this computer but did not receive response on Acer post


    So I was watching u-verse online (Marvels Agents of Shield) and everything just froze with a humming sound -- I could not move the cursor so I powered it off. The computer was restarted by me -- it rebooted fine but then crashed after a few minutes. Here is the BSOD log file for your review.
      My ComputerSystem Spec
  2.    17 Feb 2017 #2
    Join Date : Jun 2015
    Posts : 12,858
    Windows 10 Pro

    Hi tzxlyd,

    Please upload a kernel dump to dropbox, onedrive, google drive or similar services/programs and post a share link in your next reply.
    The kernel dump is located in C:\Windows\Memory.dmp
      My ComputersSystem Spec
  3.    17 Feb 2017 #3
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    Here is the share link and I will post it to google drive. I may have caused it to be unreadable though because somehow I must have asked for an app called saavy archiver to open it -- I wasn't actually trying to do that but I must have. Do I need an email address to send it to for google drive to work?

    C:\Users\mbessio\Desktop\Memory Dump

    search-ms:displayname=Search%20Results%20in%20Local%20Disk%20(C%3A)&crumb=filename%3A~<memory.dmp%20OR%20Sy stem.Generic.String%3Amemory.dmp&crumb=location:C%3A%5C
      My ComputerSystem Spec
  4.    18 Feb 2017 #4
    Join Date : Jun 2015
    Posts : 12,858
    Windows 10 Pro

    Yes, you need a mail address for registration.
      My ComputersSystem Spec
  5.    18 Feb 2017 #5
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    Axeo,
    I was asking about the email address to send the file to for google drive but I have sent you the link for drop box instead. I thought I was out of space on drop box but I still had space available.

    https://dl.dropboxusercontent.com/u/...ump/MEMORY.rar
      My ComputerSystem Spec
  6.    18 Feb 2017 #6
    Join Date : Jun 2015
    Posts : 12,858
    Windows 10 Pro

    It all seems to be starting by an unloaded module, research shows that this may be related to malware.
    Code:
    3: kd> k
      *** Stack trace for last set context - .thread/.cxr resets it
     # Child-SP          RetAddr           Call Site
    00 00000027`704fd2b8 00007fff`d39efab6 ntdll!NtTerminateProcess+0x14
    01 00000027`704fd2c0 00007fff`d39cdc50 ntdll!TppWorkerpInnerExceptionFilter+0x3f05a
    02 00000027`704fd2f0 00007fff`d39b6bd6 ntdll!TppWorkerThread$filt$5+0x19
    03 00000027`704fd330 00007fff`d39c5c42 ntdll!_C_specific_handler+0x96
    04 00000027`704fd3a0 00007fff`d39cab9d ntdll!_GSHandlerCheck_SEH+0x76
    05 00000027`704fd3d0 00007fff`d3969913 ntdll!RtlpExecuteHandlerForException+0xd
    06 00000027`704fd400 00007fff`d39c9cba ntdll!RtlDispatchException+0x373
    07 00000027`704fdb00 00007fff`bfd81dec ntdll!KiUserExceptionDispatch+0x3a
    08 00000027`704fe210 00000027`704fe220 <Unloaded_SppExtComObjHook.dll>+0x1dec
    09 00000027`704fe218 00000000`00000df8 0x00000027`704fe220
    0a 00000027`704fe220 00100001`00000001 0xdf8
    0b 00000027`704fe228 00000027`704fe380 0x00100001`00000001
    0c 00000027`704fe230 00000000`00000000 0x00000027`704fe380



    BSOD On this computer but did not receive response on Acer post Diagnostics Test BSOD On this computer but did not receive response on Acer post
     Malware scan

    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    Note   Note
    *(Uncheck trial version in the installation process)

    Please upload the scan logs.
      My ComputersSystem Spec
  7.    18 Feb 2017 #7
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    Axeo,
    I will download and run the scans as you advised. Also, Windows Defender ran a scan not very long ago earlier today and said there were no threats detected. I will post what I find once all of the AVs you suggested have completed. Will the AVs you want me to run provide scan logs that can be attached for your review or will I have to post them on dropbox?
      My ComputerSystem Spec
  8.    18 Feb 2017 #8
    Join Date : Jun 2015
    Posts : 12,858
    Windows 10 Pro

    You can attach them directly.
      My ComputersSystem Spec
  9.    19 Feb 2017 #9
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    I am attaching the 2 reports I have so far -- I am getting a message that I have to remove an antivirus program before I can run the other programs but I wanted to make sure that is what I should do before taking any action -- should I remove Kaspersky before I run the remaining programs? Kaspersky shows there are programs that could cause harm but are not viruses on an external drive that is attached to the computer -- the drive is not mine so I wanted to make sure before I take any further action.
      My ComputerSystem Spec
  10.    19 Feb 2017 #10
    Join Date : Jun 2015
    Posts : 12,858
    Windows 10 Pro

    You shouldn't need to disable your AV, I've run all scans many times without disabling my AV.
      My ComputersSystem Spec

 
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