Regular bugchecks during asleep (Error: 0x00000139)  


  1. Posts : 1
    Win 10.14393
       #1

    Regular bugchecks during asleep (Error: 0x00000139)


    My Surface Pro 3 (Win 10.14393) regularly reboots during the night and goes to sleep on the login screen again.

    I am leaving it docked to the Surface 4 Dock plugged into an external screen through the dock.

    Most mornings the Reliability Monitor has reports of the type:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xffff8600f5e5cec0, 0xffff8600f5e5ce18, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 726e7b19-dd7a-442d-891b-7742db547238.

    I am attaching the log collector output.

    Thanks for any help!
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello wigster and welcome to TenForums :)

    The crash dump does not help very much. I looked in your eventlog for any problems that occurred prior to the crash and I see the following fatal error associated with your Surface Ethernet Adapter.

    Code:
    Event[36427]:
      Log Name: System
      Source: Microsoft-Windows-NDIS
      Date: 2017-02-14T16:12:02.595
      Event ID: 10317
      Task: PnP
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: gimpette.CHAMBREDUPEINE.local
      Description: 
    Miniport Surface Ethernet Adapter, {7FB1E1EF-424F-442C-AA75-FECB32989210}, had event Fatal error: The miniport has detected an internal error
    It may not be related to the crash but it suggests the driver for that device is buggy. It should be possible to look in the properties for that adapter in Device Manager and disable selective suspend.
      My Computers


  3. Posts : 926
    Windows 10 Pro
       #3

    Code:
    Event[30290]:
      Log Name: System
      Source: Microsoft-Windows-NDIS
      Date: 2017-02-03T10:42:29.617
      Event ID: 10317
      Task: PnP
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: gimpette.CHAMBREDUPEINE.local
      Description: 
    Miniport Marvell AVASTAR Wireless-AC Network Controller, {184AE1FB-C5C4-40BD-B0D0-01CB5CCB3449}, had event Fatal error: The miniport has detected an internal error
    And the wireless adapter....


    Code:
    0x00000139:    KERNEL_SECURITY_CHECK_FAILURE (2.02.2017 16:17:55) [Windows 10] 
     
    CAUSED BY:     ntoskrnl    
                   IntcDAud.sys [10.05.2016] * Intel Graphics Media Accelerator HD Driver * => http://downloadcenter.intel.com/ 
     
    PROCESS:       System

    Please update or roll back the Intel GPU Driver:

    IntcDAud.sys [10.05.2016] * Intel Graphics Media Accelerator HD Driver * => Drivers & Software
      My Computer


 

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