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#1
"Your PC encountered a problem and needs to restart."
I was using my computer today when suddenly a bluescreen message saying "Your PC encountered a problem and needs to restart" popped up. It had some other information and some sort of countdown. I ran into another room to grab my camera to take a picture of the message, but the restart process had already begun by the time I got back.I'm worried about what this could mean. Could there be a serious problem with my system? And could the restart itself have damaged my system?
I was able to retrieve the following information using the program Bluescreenview:
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Dump File : 021017-29875-01.dmp
Crash Time : 2/10/2017 2:47:33 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffb00a`7d599038
Parameter 3 : 00000000`b0800000
Parameter 4 : 00000000`00060151
Caused By Driver : hal.dll
Caused By Address : hal.dll+3627f
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.14393.206 (rs1_release.160915-0644)
Processor : x64
Crash Address : ntoskrnl.exe+14a6f0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\021017-29875-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 14393
Dump File Size : 347,956
Dump File Time : 2/10/2017 2:49:35 PM
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Also, here is the zip file that the instructions of this section of the forum say to upload:
Attachment 120700
Last edited by hbenthow; 10 Feb 2017 at 17:26.