Windows 10: Periodic BSOD from dxgmms2 while using image editor program

  1.    09 Feb 2017 #1

    Periodic BSOD from dxgmms2 while using image editor program


    I am getting periodic BSODs caused by dxgmms2.sys errors while using an image editing program called Paint.net. I am not doing anything fancy with it, just editing some basic .png files for a facebook game help page that I publish. Using the reliability monitor, I am also seeing frequent hardware error messages at system startup. Unfortunately I do not know what to do to diagnose which piece or pieces of hardware may be causing these problems. I installed completely new ram received at Christmas, but the problem is still occurring. I did run a full memtest (after new ram installed) but it did not show any errors.
    Virus scans are not showing any issues. I am not having any freezing or video issues outside of the BSODs.

    The DM Log collector file is attached.

    Thanks for any help!
    Periodic BSOD from dxgmms2 while using image editor program Attached Files
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 4,723
    Windows 10 Pro X64 14393.969
       09 Feb 2017 #2

    Last dump shows a problem with atikmdag.sys.
    Code:
    ffff8e80`eceba498  fffff80a`b0bc1743*** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x131743
    atikmdag.sys shows up a lot in the thread trace which makes sense if the failure is caught while dxgmms2.sys is running, both are video specific.

    Driver Description: atikmdag.sys belongs to ATI Video driver (remove the Catalyst Control Center and only install the Display Driver). You have a AMD Radeon (TM) R9 380 Series video card.
    Driver Update Site: Support & Drivers

    Remove and install latest ATI drivers:

    I suggest completely uninstalling the ATI display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: Download AMD Drivers & Software for Radeon, FirePro, APU, desktops and laptops

    Then do a custom install of only the display driver, leavce the Catalyst Control Center out.

    See if that gets rid of the problem.
      My ComputersSystem Spec

  3.    10 Feb 2017 #3

    Thanks so much for the quick reply! I have followed your advice and am crossing my fingers. I will check the reliability monitor over the next week or so and hopefully getting rid of the CCC will resolve things. Not really all that surprising if that turns out to be the problem since that program has a history of causing issues with other OSs for me.
      My ComputerSystem Spec


 

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