1.    09 Feb 2017 #1
    Join Date : Feb 2017
    Posts : 2
    Windows 10

    Periodic BSOD from dxgmms2 while using image editor program


    I am getting periodic BSODs caused by dxgmms2.sys errors while using an image editing program called Paint.net. I am not doing anything fancy with it, just editing some basic .png files for a facebook game help page that I publish. Using the reliability monitor, I am also seeing frequent hardware error messages at system startup. Unfortunately I do not know what to do to diagnose which piece or pieces of hardware may be causing these problems. I installed completely new ram received at Christmas, but the problem is still occurring. I did run a full memtest (after new ram installed) but it did not show any errors.
    Virus scans are not showing any issues. I am not having any freezing or video issues outside of the BSODs.

    The DM Log collector file is attached.

    Thanks for any help!
      My ComputerSystem Spec
  2.    09 Feb 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    Last dump shows a problem with atikmdag.sys.
    Code:
    ffff8e80`eceba498  fffff80a`b0bc1743*** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x131743
    atikmdag.sys shows up a lot in the thread trace which makes sense if the failure is caught while dxgmms2.sys is running, both are video specific.

    Driver Description: atikmdag.sys belongs to ATI Video driver (remove the Catalyst Control Center and only install the Display Driver). You have a AMD Radeon (TM) R9 380 Series video card.
    Driver Update Site: Support & Drivers

    Remove and install latest ATI drivers:

    I suggest completely uninstalling the ATI display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: Download AMD Drivers & Software for Radeon, FirePro, APU, desktops and laptops

    Then do a custom install of only the display driver, leavce the Catalyst Control Center out.

    See if that gets rid of the problem.
      My ComputersSystem Spec
  3.    10 Feb 2017 #3
    Join Date : Feb 2017
    Posts : 2
    Windows 10
    Thread Starter

    Thanks so much for the quick reply! I have followed your advice and am crossing my fingers. I will check the reliability monitor over the next week or so and hopefully getting rid of the CCC will resolve things. Not really all that surprising if that turns out to be the problem since that program has a history of causing issues with other OSs for me.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Can't install MS Image Composite Editor - "Could not create key"
Hello, everyone. I'm trying to install ICE-2.0.3-for-64-bit-Windows.msi to the default location C:\Program Files\Microsoft Research\Image Composite Editor\ I get the following error messages: Could not create key:...
Software and Apps
Periodic BSOD with 'Fault in non-paged area' and other messages
I am experiencing BSODs repeatedly, and due to a large number of installed apps, formatting is not a possibility I am considering. I'd appreciate your help with fixing this issue (logs are attached). Here are the symptoms/situation so far: -...
BSOD Crashes and Debugging
Solved Periodic BSOD: UNEXPECTED_KERNEL_MODE_TRAP
Hey, I've been dealing (unsuccessfully) with this issue all day. From time to time today, often at truly awful times, be it in the middle of a game or otherwise, I'll be treated to an awful freeze, the sound - whatever was playing at the time, if...
BSOD Crashes and Debugging
Frequent dxgmms2.sys related BSOD's
Since the last windows update I get frequent crashes with the above source referenced. My Nvidia graphic driver is overwritten by a seemingly unstable one by windows update. My only resolution to cure the problem is to roll back to an older...
BSOD Crashes and Debugging
BSOD (dxgmms2.sys) SYSTEM_SERVICE_EXCEPTION every 10-20 min of Arma 2
Hi, Since 2 days I am continuously getting BSOD while playing Arma 2 every 10 - 20 minutes of gameplay. It started with latest Windows 10 update i think. I uninstalled the only 3 windows update components from Programs and Features but still...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 10:08.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums