BSOD and reboot - random times Solved

  1.    09 Feb 2017 #1

    BSOD and reboot - random times

    Attachment 120491

    I'm getting this weird random reboot - seems to happen when i'm away from the PC for a period of time.
    Event viewer says:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe08123ffa260, 0xfffff801e7a988e0, 0xffffe081349b7010). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 5e74b7d4-377e-4f97-9de8-b4a354bfb2f9.

    Anyone have any ideas?
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,485
    Windows 10 Pro and Windows 10 Pro Insider
       09 Feb 2017 #2

    I'm not as good at reading the dump file as the guys who work BSOD threads are, but from a cursory look, I get

    \Driver\USBHUB3 DriverObject ffffe08121d9fa40Current Irp 00000000 RefCount 0 Type 00000022
     Flags 00003044SecurityDescriptor ffff8004e4c15290 DevExt ffffe08123ff9e70 DevObjExt ffffe08123ffa3d8
     DevNode ffffe0812419e960 ExtensionFlags (0000000000)  Characteristics (0x00000100) 
     FILE_DEVICE_SECURE_OPENAttachedDevice (Upper) ffffe08122995050*** WARNING: Unable to verify 
    timestamp for msux64w10.sys*** ERROR: Module load completed but symbols could not be loaded for msux64w10.sys \Driver\msux64w10
    msux64w10 is probably a Microsoft USB Fast/Gigabit Ethernet NIC NDIS6.40 64-bit Driver

    If you have a USB ethernet dongle I would try to update the driver and see if that makes a difference.

    The other dump file was

    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, ffff9c08a4d74060, fffff803af9568e0, ffff9c08a5f23b80}
    Probably caused by : pci.sys
    Followup:     MachineOwner
    THREAD_SHA1_HASH_MOD_FUNC:  81a7ba75a791115b4f55c8910c64a260d525502e
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  dfbcb3f9a415e4b8c955f15c39a77a130e810657
    THREAD_SHA1_HASH_MOD:  f08ac56120cad14894587db086f77ce277bfae84
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  10.0.14393.351
    BUCKET_ID:  0x9F_3_USBXHCI_IMAGE_pci.sys
    That shows it to be the USB Host controller. So, it could be a USB problem. Maybe check the Advanced power options and see if the machine is allowed to turn off the USB hubs to save power and disable that option if updating the driver doesn't work.
      My ComputersSystem Spec

  3.    09 Feb 2017 #3

    As you have a surface book her some more info on the surface ethernet drivers and downloadlinks.
    Surface Ethernet Drivers | Ask the Core Team
      My ComputerSystem Spec

  4.    17 Feb 2017 #4

    It looks like it was the USB host. I actually had to go into device manager to find how to shut it off since Surface doesnt have so much flexibility in the power option.s but once i shut if off, it hasnt reoccurred for the last week.

    Thanks, everyone!
      My ComputerSystem Spec


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