Windows 10: Random restarts


  1. Posts : 45
    Win 10 64 Bit
       2 Weeks Ago #1

    Random restarts


    My wife's computer has been suffering with random restarts. This has been happening ever since we built the rig about 4-5 months ago. All the drivers is updated. Have tried to use who crashed to find the problem but keep coming up with the same bugchecks, ntoskrnl.exe and ntknlmp. I have included the zip file that is required.
    Random restarts Attached Files
      My System SpecsSystem Spec

  2.    2 Weeks Ago #2

    Code:
    0x0000009F:    DRIVER_POWER_STATE_FAILURE (8.02.2017 01:41:40) [Windows 10] 
     
    CAUSED BY:     atikmdag.sys [13.01.2017] * ATI Video driver * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   rt640x64.sys [7.10.2016] * Realtek NICDRV 8169 PCIe GBE Family Controller driver  * => http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false 
     
    PROCESS:       System 
     
    Usual causes:  Device driver 

    You just have 0x0000009F in the dumps.
    its definitly driver problems. Please update or roll back these drivers:

    atikmdag.sys [13.01.2017] * ATI Video driver * => Support & Drivers
    rt640x64.sys [7.10.2016] * Realtek NICDRV 8169 PCIe GBE Family Controller driver * => Realtek
      My System SpecsSystem Spec


  3. Posts : 45
    Win 10 64 Bit
       2 Weeks Ago #3

    I went as far as doing a clean uninstall of the ATI video drivers, restarted and installed new drivers and still have the crashes. I haven't tried that with the realtek, but both have the newest drivers and has done this with older drivers as well. What should I do now? I was thinking about reformatting and starting fresh, but not sure.
      My System SpecsSystem Spec

  4.    2 Weeks Ago #4

    Sorry there is only 0x0000009F in the dumps with these two drivers. The bugcheck code only refer to driver problems. I dont see any other causes but it does not hurt anything to do memtest to check the RAM:




    Random restarts Diagnostic Test Random restarts
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
      My System SpecsSystem Spec


  5. Posts : 45
    Win 10 64 Bit
       2 Weeks Ago #5

    BSODHunter said: View Post
    Sorry there is only 0x0000009F in the dumps with these two drivers. The bugcheck code only refer to driver problems. I dont see any other causes but it does not hurt anything to do memtest to check the RAM:




    Random restarts Diagnostic Test Random restarts
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
    Done that already with zero errors.
      My System SpecsSystem Spec

  6.    1 Week Ago #6

    I analysed ALL of youre dumps again. Theres something new I found. Anyways your problem is a driver problem.

    Code:
    0x0000009F:    DRIVER_POWER_STATE_FAILURE (21.01.2017 17:06:33) [Windows 10] 
     
    CAUSED BY:     pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   atikmpag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   BHDrvx64.sys [4.11.2016] * Symantec Heuristics Driver * => http://www.symantec.com/support/index.jsp 
                   atikmdag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
     
    PROCESS:       System 
     
    Usual causes:  Device driver 

    Please update or remove the Symantec Software (for me this is shit scrapware)

      My System SpecsSystem Spec


  7. Posts : 45
    Win 10 64 Bit
       1 Week Ago #7

    BSODHunter said: View Post
    I analysed ALL of youre dumps again. Theres something new I found. Anyways your problem is a driver problem.

    Code:
    0x0000009F:    DRIVER_POWER_STATE_FAILURE (21.01.2017 17:06:33) [Windows 10] 
     
    CAUSED BY:     pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   atikmpag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   BHDrvx64.sys [4.11.2016] * Symantec Heuristics Driver * => http://www.symantec.com/support/index.jsp 
                   atikmdag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
     
    PROCESS:       System 
     
    Usual causes:  Device driver 

    Please update or remove the Symantec Software (for me this is shit scrapware)

    Ok, thanks. I will remove and reinstall the video and sound drivers and will remove in reinstall Norton. I have always used Norton and ill always will.
      My System SpecsSystem Spec


 

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