Windows 10: Random restarts Solved


  1. Posts : 45
    Win 10 64 Bit
       07 Feb 2017 #1

    Random restarts


    My wife's computer has been suffering with random restarts. This has been happening ever since we built the rig about 4-5 months ago. All the drivers is updated. Have tried to use who crashed to find the problem but keep coming up with the same bugchecks, ntoskrnl.exe and ntknlmp. I have included the zip file that is required.
    Random restarts Attached Files
      My ComputerSystem Spec

  2.    08 Feb 2017 #2

    Code:
    0x0000009F:    DRIVER_POWER_STATE_FAILURE (8.02.2017 01:41:40) [Windows 10] 
     
    CAUSED BY:     atikmdag.sys [13.01.2017] * ATI Video driver * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   rt640x64.sys [7.10.2016] * Realtek NICDRV 8169 PCIe GBE Family Controller driver  * => http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false 
     
    PROCESS:       System 
     
    Usual causes:  Device driver 

    You just have 0x0000009F in the dumps.
    its definitly driver problems. Please update or roll back these drivers:

    atikmdag.sys [13.01.2017] * ATI Video driver * => Support & Drivers
    rt640x64.sys [7.10.2016] * Realtek NICDRV 8169 PCIe GBE Family Controller driver * => Realtek
      My ComputerSystem Spec


  3. Posts : 45
    Win 10 64 Bit
    Thread Starter
       09 Feb 2017 #3

    I went as far as doing a clean uninstall of the ATI video drivers, restarted and installed new drivers and still have the crashes. I haven't tried that with the realtek, but both have the newest drivers and has done this with older drivers as well. What should I do now? I was thinking about reformatting and starting fresh, but not sure.
      My ComputerSystem Spec

  4.    11 Feb 2017 #4

    Sorry there is only 0x0000009F in the dumps with these two drivers. The bugcheck code only refer to driver problems. I dont see any other causes but it does not hurt anything to do memtest to check the RAM:




    Random restarts Diagnostic Test Random restarts
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
      My ComputerSystem Spec


  5. Posts : 45
    Win 10 64 Bit
    Thread Starter
       11 Feb 2017 #5

    BSODHunter said: View Post
    Sorry there is only 0x0000009F in the dumps with these two drivers. The bugcheck code only refer to driver problems. I dont see any other causes but it does not hurt anything to do memtest to check the RAM:




    Random restarts Diagnostic Test Random restarts
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
    Done that already with zero errors.
      My ComputerSystem Spec

  6.    13 Feb 2017 #6

    I analysed ALL of youre dumps again. Theres something new I found. Anyways your problem is a driver problem.

    Code:
    0x0000009F:    DRIVER_POWER_STATE_FAILURE (21.01.2017 17:06:33) [Windows 10] 
     
    CAUSED BY:     pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   atikmpag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   BHDrvx64.sys [4.11.2016] * Symantec Heuristics Driver * => http://www.symantec.com/support/index.jsp 
                   atikmdag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
     
    PROCESS:       System 
     
    Usual causes:  Device driver 

    Please update or remove the Symantec Software (for me this is shit scrapware)

      My ComputerSystem Spec


  7. Posts : 45
    Win 10 64 Bit
    Thread Starter
       13 Feb 2017 #7

    BSODHunter said: View Post
    I analysed ALL of youre dumps again. Theres something new I found. Anyways your problem is a driver problem.

    Code:
    0x0000009F:    DRIVER_POWER_STATE_FAILURE (21.01.2017 17:06:33) [Windows 10] 
     
    CAUSED BY:     pci.sys [14.12.2016] * NT Plug and Play PCI Enumerator (Windows System File) 
                   atikmpag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   BHDrvx64.sys [4.11.2016] * Symantec Heuristics Driver * => http://www.symantec.com/support/index.jsp 
                   atikmdag.sys [13.01.2017] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
     
    PROCESS:       System 
     
    Usual causes:  Device driver 

    Please update or remove the Symantec Software (for me this is shit scrapware)

    Ok, thanks. I will remove and reinstall the video and sound drivers and will remove in reinstall Norton. I have always used Norton and ill always will.
      My ComputerSystem Spec


  8. Posts : 45
    Win 10 64 Bit
    Thread Starter
       13 Mar 2017 #8

    Just wanted to give an update. Its been about 3 weeks since I removed and reinstalled the drivers for the audio and video as well as Norton and everything is running good with no random shutdowns and no memory dumps. Thanks for all the help.
      My ComputerSystem Spec

  9.    14 Mar 2017 #9

      My ComputerSystem Spec


 

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