1.    06 Feb 2017 #1
    Join Date : Nov 2015
    Posts : 40
    windows 10

    BSOD after hibernation


    Hi

    Since the beginning of February, I have had periodic BSOD's particularly when the computer wakes up from sleeping. The minidump references ATMFD.dll and ntoskrnl.exe. I uninstalled my video card and all adobe software. I do not recall installing any software before these BSOD's started to happen. Before doing a destructive reinstallation of windows, I thought I would check here. I am uploading the diagnostic file as requested.
      My ComputerSystem Spec
  2.    07 Feb 2017 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Sadly the dumpfiles do not point to something specific.
    3 dumpfiles are
    BugCheck EF, {ffffe2020ffe8800, 0, 0, 0}

    ----- ETW minidump data unavailable-----
    Probably caused by : memory_corruption

    Followup: memory_corruption
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    CRITICAL_PROCESS_DIED (ef)
    A critical system process died
    Arguments:
    Arg1: ffffe2020ffe8800, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Two are
    BugCheck 154, {ffff9b88c61c9000, ffffe1819e0e4ff0, 2, 0}

    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption

    Followup: memory_corruption
    ---------

    5: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    UNEXPECTED_STORE_EXCEPTION (154)
    The store component caught an unexpected exception.
    Arguments:
    Arg1: ffff9b88c61c9000, Pointer to the store context or data manager
    Arg2: ffffe1819e0e4ff0, Exception information
    Arg3: 0000000000000002, Reserved
    Arg4: 0000000000000000, Reserved
    Some troubleshooting tips for bugcheck EF here (Developer Content) Bug Check 0xEF: CRITICAL_PROCESS_DIED - Windows 10 hardware dev

    In all dumpfiles is mentioning of memory corruption
    Start with testing your memory.
    Please start with diagnosing the system RAM first. You can use the free tool "Memtest86+" to stress test the RAM.

    How to run "Memtest"
    MemTest86+ - Test RAM - Windows 10 Tutorials
    Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory Diagnostic Tool

    You can stop the test even if a single error is found during the test. Otherwise continue the test for 8-10 passes and post a screenshot with next reply. 8 passes is the recommended bare minimum but more passes will give better result.
      My ComputerSystem Spec
  3.    07 Feb 2017 #3
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Lifetec

    Thanks or this. Unfortunately, I have already tried several of these approaches before I posted. I ran memtest for 10 hours and it did not show a single error. I ran the system file checker which did not show any violations. I switched to using the Balanced power option with all default settings. I was using the performance before. The computer went to sleep overnight and I had another BSOD when the computer woke up.

    I am going to try a non-destructive reinstall of Win 10 next followed by a full reinstall if I cannot figure out what the problem is.
      My ComputerSystem Spec
  4.    07 Feb 2017 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    I looked into your drivermodules and you have many older drivers predating windows 10.
    It could be that one of these older drivers/programs is the cause of the BSOD.

    You can try updating (or removing) these older drivers before reinstalling windows.
    AsIO Wed Aug 22 11:54:47 2012 (5034AC67)
    AsUpIO Tue Aug 03 04:47:59 2010

    BrSerIb Tue Jul 31 13:54:47 2012 (5017C787)
    BrUsbSIb Tue Nov 03 04:06:35 2009

    CsrBtPort Mon Feb 27 11:27:30 2012 (4F4B5A92)
    csrpan Thu Dec 22 17:56:22 2011 (4EF36136)
    csrserial Thu Dec 22 17:56:09 2011 (4EF36129)
    csrusb Thu Feb 23 08:05:42 2012 (4F45E546)
    csrusbfilter Thu Feb 23 08:05:43 2012

    iaStorA Wed Jun 03 11:38:57 2015

    LEqdUsb Thu May 23 08:09:50 2013 (519DB2AE)
    LHidEqd Thu May 23 08:09:49 2013 (519DB2AD)
    LHidFilt Thu May 23 08:10:00 2013

    lmimirr Wed Apr 11 00:32:45 2007 (461C108D)
    LMIRfsDriver Mon Jul 14 18:26:56 2008 (487B7E50)

    LMouFilt Thu May 23 08:09:56 2013
    lvbflt64 Tue Oct 23 04:10:38 2012 (5085FC9E)
    lvrs64 Tue Oct 23 04:11:24 2012 (5085FCCC)
    LVUSBS64 Sat Feb 03 19:05:16 2007

    npf Fri Jun 25 18:50:58 2010

    RTKVHD64 Tue Jun 02 12:47:59 2015

    SiLib Fri Jul 16 00:08:26 2010 (4C3F86DA)
    SiUSBXp Fri Jul 16 00:27:13 2010

    speedfan Fri Mar 18 17:08:46 2011

    teamviewervpn Thu Dec 13 10:22:09 2007

    TeeDriverx64 Tue Sep 23 22:01:14 2014

    UimFIO Mon May 28 01:05:56 2012

    VirtualAudio1 Thu Jul 23 14:04:10 2009

    vsflt53 Tue Apr 12 13:31:35 2011

    See for references and update links my signature below. (or google).

    Did you check/read your eventviewer if you can find any errors or clues around the time the bsod happened?
      My ComputerSystem Spec
  5.    07 Feb 2017 #5
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Could you please clarify how I might go about updating or removing these? I do update my drivers for "big" things like video cards and printers. I updated my video drivers last week. My video card is a GEForce GTX650. I don't know about the others. If I remove drivers incorrectly, I may cause more grief.

    Another problem that I have noticed today is that if I put the computer to sleep, it will immediately reboot.
      My ComputerSystem Spec
  6.    07 Feb 2017 #6
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    If you can not find newer version of the mentioned older drivers, the best way is to uninstall the programs they came with.

    For some drivers like asupio, teedriver,realtek, iastor first look on the supportpage of your mobo.

    Hopefully you can find the others through the driver reference table of www.carrona.org.

    Did you check/read your eventviewer if you can find any errors or clues around the time the bsod happened?
      My ComputerSystem Spec
  7.    07 Feb 2017 #7
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Hi

    I bit the bullet and reinstalled windows using the non-destructive option. The installation is just done and it looks like one of the issues is gone. I will monitor to see if I have any more BSODs.

    Can you confirm that I can delete the windows.old folder that contains the old installation of windows.

    Thanks.
      My ComputerSystem Spec

 


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