Windows 10: BSOD when downloading games from steam and watching dvds on VLC

  1.    05 Feb 2017 #1

    BSOD when downloading games from steam and watching dvds on VLC

    Hello everyone,

    I have been getting BSOD multiple times since I built this pc, which is only about a couple weeks old. Everything was fine for the first week or so, then It started when I was attempting to download a game from steam (elder scrolls online). During BSOD it says "system_service_exception" and I have also had "system_thread_exception_not_handled".

    Also, i'm not sure if this would help but I checked the event viewer and it looks like there are quite a few problems listed. Critical: Kernel-Power event ID 41, Critical: TaskScheduler event ID 404, Error: DistributedCOM event ID 10016, Error: EventLog event ID 6008, Error: Application Popup event ID 56, Error: BugCheck event ID 1001, Error: Service Control Manager event ID 7030.

    I have tried to research online and learn what I can to fix it myself but I am out of my league as I am new to pc's. Obviously I have not had any luck fixing the problem and I would appreciate any help getting it to run correctly. Thank you.
      My ComputerSystem Spec

  2.    05 Feb 2017 #2

    Your DM Log collector Tool does not have dumpfile(s) inside.

    Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.
    BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Tutorials
      My ComputerSystem Spec

  3.    05 Feb 2017 #3

    Thank you for reply so quickly lifetec. I followed the link you provided and completed option one for small memory dump, and I also unchecked dump files in CCleaner. Now do I need to wait for another BSOD and attach another .zip file?
      My ComputerSystem Spec

  4.    07 Feb 2017 #4

    I was still trying to download game from steam and when I returned from class my pc was at the login screen, so I am assuming it was another BSOD. I attached the new .zip
      My ComputerSystem Spec

  5.    07 Feb 2017 #5

    Sadly the dumpfile does not point to something specific.
     BugCheck 1E, {ffffffffc0000005, fffff80194de19c3, 0, ffffffffffffffff}
    Probably caused by : ntkrnlmp.exe ( nt!SwapContext+203 )
    Followup: MachineOwner
    5: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80194de19c3, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    Usual causes:* Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.

    As you can see this bugcheck can have all kind of causes

    Start with updating your BIOS.
    You have
    BIOS Version 1202
    BIOS Release Date 11/10/2015
    The latest version is
    Improve system stability
    See the supportpage for your mobo here Access Denied

    Also see if you have the latest chipset drivers installed.

    But reading your description above, i have a feeling it might be related to your network(devices).
    When did you install your Tehuti networkcard.
    The driver is from TN40xxmp_64 Wed Sep 16 17:56:33 2015. And when looking on the website of Tehuti i can not find a specific windows 10 driver. In the faq the only say that these windows O.S. are supported
    - Windows 7 32/64 bit
    - Windows 8.1 32/64 bit
    - Windows 10*Pro Insider Preview 64 bit
    Also your other network devices drivers are older, although you have them disconnected the drivers are still on your system.
    bcmwl63a Thu Sep 04 15:02:16 2014
    Driver Description: Broadcom 802.11 Network Adapter wireless driver
    Driver Update Site: OEM - no wireless drivers available at

    e1d65x64 Thu Jun 18 18:37:56 2015
    Driver Description: Intel Pro/1000 Network Adapter driver
    Driver Update Site: Drivers & Software

    Also update from your supportpage of your mobo.
    And check if there are newer version for the other drivers for your system.
      My ComputerSystem Spec


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